Warehouse Operations Lead

ABOUT US

Stio® is an omni-channel mountain brand that designs, develops and sells beautiful, functional, and innovative apparel, footwear and other accessories infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming, Stio draws inspiration from the surrounding Teton Range and offers product via Stio.com, catalog and its Mountain Studio® retail locations.

We live and love mountain life, and as such see ourselves as caretakers of the resources that provide it. We are proud partners of Protect Our Winters and the Conservation Alliance among many other organizations. We have a strong preferred materials platform, use Bluesign® approved textiles wherever possible, audit our supply chains for best practices, and operate our workplaces responsibly.

We think that outside is the best side and that you can’t improve on nature. It’s good for mind, body and soul, and it’s our responsibility to help enable access for all people, regardless of race, gender, beliefs, background or ability. We strive for inclusion at Stio and in our local and national communities.

YOUR ROLE

Stio is hiring a full-time year-round Warehouse Operations Lead to join us on-site in Jackson, WY. As the Warehouse Operations Lead, your primary responsibility is to uphold operational and inventory standards at Stio's Jackson warehouse. Duties include but are not limited to:

• Facilitating transfer orders to and from our Jackson and Teton Village Mountain Studios
• Processing inventory adjustments
• Performing inventory reconciliations
• Fulfilling e-commerce and Second Turn™ re-commerce orders
• Re-tagging products
• Supporting special events
• Supporting biannual physical inventory counts and seasonal sendbacks
• Processing warranty returns and re-commerce trade-ins
• Training employees
• Maintaining an organized, clean, and safe work environment

This role requires availability during holiday seasons and other high order volume periods.

This role is performed in our Jackson, Wyoming warehouse and involves lifting up to 50 pounds, stooping or bending to complete daily tasks. It also requires a valid driver’s license. The Warehouse Operations Lead must live within a reasonable commute of our warehouse in Jackson, Wyoming. The Warehouse Operations Lead reports to the Distribution Manager on the Operations Team.

YOUR SKILLS

• High school equivalency or GED required

• Bachelor’s or associate degree preferred
• Valid driver’s license and clean driving record
• Required experience in warehouse operations, inventory management and fulfillment responsibilities
• Exceptional attention to detail and processes
• Proven ability to improve and communicate processes
• Exceptional organizational skills and efficiency
• Dependable self-starter who enjoys working as part of a team, able to collaborate and delegate effectively
• Effective interpersonal skills with the ability to communicate with teams at every level
• Proficiency in Microsoft Office required, Google Suite preferred
• Commitment to our mission, vision, and values

WHAT WE EXPECT

• Maintain an organized, efficient, and safe warehouse environment
• Picking, packing and shipping online orders
• Receiving, preparing and delivering inbound transfer orders
• Organizing, preparing and shipping outbound transfer orders
• Perform accurate warehouse inventory audits
• Effectively complete daily work independently or alongside support staff during higher volume periods
• Train part-time support from local retail team in warehouse tasks
• Communicate scheduling needs with Jackson Hole Mountain Studio Manager
• Ability to adapt quickly to new processes and technology
• Responsible for transfer order transportation to our local retail locations throughout the week, as well as van maintenance
• Ordering and budget management responsibility of warehouse supplies
• Facilitate new store supply shipping when stored centrally in or near Jackson warehouse
• Additional support as needed with local retail storage logistics, including fixture and mannequin backstock
• Responsible for reviewing incoming trade-in requests as part of our Second Turn™ program, managing inventory, and facilitating shipment to repair facilities
• Manage an annual budget comprised of labor cost, facility maintenance work, and inventory losses.
• Own and report out on the Jackson Warehouse’s KPIs to lead to strong financial savings.
• Identify and coordinate operational improvements necessary to ensure cost performance gaps are identified, action plans are developed, and resources are properly allocated.
• Develops and implements warehouse operations system improvements by leading continuous improvement projects as assigned and by analyzing process work flow, manning and space requirements, and equipment layout.
• Support the Logistics & Distribution Team with additional distribution related needs as time allows.

FINE PRINT

• Relocation assistance available for the right candidate
• Medical, Dental, Vision plans
• 401K with match
• Generous paid time off policies
• Annual gear allowance
• Wellness benefits
• Generous employee discount, industry perks, and more
• Employee Assistance Program
• Company Paid Long-Term Disability
• Must be able to move around the retail space for 8-12 hours per day
• Must be able to move items upwards of 50 lbs, occasionally traverse ladders

We provide competitive compensation packages, inclusive of base pay, incentives and benefits. The base salary range for this role is $52,000-$62,000. It would not be typical for someone to be hired at the top end of the range for the role, as actual pay will be determined based on several factors including experience, skills, and qualifications.

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.