Housekeeping Manager - SpringHill Suites

ABOUT US

The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB SUMMARY

Responsible for the safe and efficient organization and operation of the Housekeeping departments of SpringHill Suites Jackson Hole. To manage and oversee the department in accordance with standards and guidelines established by The Yarrow Group.

JOB DUTIES

1. Monitors the daily operation of the housekeeping departments

2. Assesses priorities and address accordingly.

3. Enforces company and departmental policies and procedures.

4. Assist in managing and controlling purchasing to ensure department is within budget.

5. Overseeing an established deep cleaning schedule.

6. Enforces SpringHill Suites Jackson Hole and The Yarrow Group standards, policies and procedures with staff.

7. Directs and evaluates performance of staff through follow up and training.

8. Assist in hiring and supervising housekeeping teams.

9. Develops training programs to ensure effective results.

10. Establishes and ensures compliance with guest service standards.

11. Utilizes inventories to provide high quality housekeeping of the units.

12. Develops a positive rapport with all owners, associations and board members.

13. Initiates and maintains effective communication within department, and between all other departments and associates at both properties.

14. Ensures grooming and conduct standards for all associates are enforced.

15. Provides feedback to management and owners on specific needs.

16. Develops and maintains effective payable, payroll, work order and other paperwork systems.

17. Provides quality control and care of supplies and equipment.

18. Attends weekly departmental meeting as necessary.

19. Is aligned with the culture, values, goals and human resource programs of SpringHill Suites Jackson Hole and The Yarrow Group.

20. Maintains a professional appearance and attitude at all times.

21. Support environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.

22. Watch for safety hazards and report them immediately to the Director of Housekeeping of General Manager.

23. Develop and share documentation resources including but not limited to: Inspection record, QA Audits, training, and standards.

24. Notify the Director of Housekeeping regarding any shortfalls in standards, assist in corrective measures, and follow up to ensure successful completion.

25. Give full support and assistance to each property as well as establish professional rapport with each Housekeeping Supervisor to maintain the highest standards and efficient Housekeeping operation.

26. Ensure that corporate specifications (i.e. minimum standards) of guest rooms and public areas are maintained, research new industries trends and innovative products and suggest implementation

27. Participate in all projects, renovation and programs to ensure that all factors of Housekeeping operations are considered with high standards.

RESPONSIBILTY

1. Be ready and willing to complete the job as necessary.

2. Be an example to all employees.

3. Educate all staff on health and safety procedures and policies.

MINIMUM REQUIREMENTS

1. Has thorough knowledge and understanding of Housekeeping Management.

2. Proven track record working with information technology systems.

3. Working knowledge of equipment and procedures involved in housekeeping

4. Must possess excellent interpersonal and communication skills written and verbal. Will be interfacing with guests and owners to provide efficient and effective results as related repairs and maintenance.

5. Maintains a close working relationship with team members and department heads from all areas of hotel operations.

6. The position is on call 24 hours a day. One must be flexible to work long hours to ensure the smooth operation of the Housekeeping department.

7. This position requires the ability to communicate and make sound judgment calls when evaluating problems and situations in order to expedite the resolution. Additionally, it is necessary to take a proactive role and manage by example.

PHYSICAL REQUIREMENTS

Sitting, standing, walking; lifting, pushing, pulling up to 100 lbs., bending

Employees must fulfill their performance standards for this position and comply with the policies, rules and procedures of SpringHill Suites Jackson Hole and The Yarrow Group, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by SpringHill Suites Jackson Hole and The Yarrow Group. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other hotel/company officials.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources