Field Representative and Trainer (hybrid within Wyoming)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a Field Representative and Trainer to join our growing team.

Job Summary:

The Field Representative & Trainer plays a pivotal role in fostering positive provider relations and elevating the customer service experience. In addition, you will serve as the key conduit for provider education coordination, driving quality improvement initiatives, and ensuring a thorough understanding of Medicaid policies. You will be working with providers and networks using knowledge of Medicaid rules and regulations and will be responsible for onsite visits and provider education through specialized training, conducting in person workshops, and webinars.

 * The position is hybrid, involving both remote work and field work. Preference will be given to candidates based in Casper, but applicants from anywhere within Wyoming will be considered, provided they are willing to travel.

Job Responsibilities: 

• Provide courteous and efficient service to providers and external customers, swiftly resolving provider issues through comprehensive education and utilization of relevant resources.
• Provide support to staff and providers for issues requiring extensive research and resolution skills.
• Conduct provider education to promote provider claims correction on their first response rather than stopping after each error and requiring the provider to resubmit multiple times for each claim.
• Work with provider networks through your knowledge of Medicaid rules and regulations.
• Support Medicaid providers, assisting them with resolution of billing issues, policy questions and other issues relevant to the program.
• Work with other team members and stakeholders to identify, document, track and ensure resolution of provider questions and issues from initial request to final resolution.
• Identify areas for improvement and make formal recommendations for Provider communication and/or training to improve providers’ Medicaid experience.
• Deliver in-person training to providers across Wyoming using in-person, instructor- led training seminars, and on-site provider visits.
• Collaborate with cross-functional teams to address provider inquiries and maintain service quality in alignment with contract requirements.

Requirements

Required Qualifications/Experience: 

• Requires a high school diploma or equivalent.
• Minimum of 3 years of experience in provider relations/education or customer service.
• Prior experience working in the healthcare industry such as working with provider networks, insurance or healthcare rules and regulations.
• Proficient in creating and delivering educational training courses.
• Strong organizational and time management skills, with the ability to work independently, prioritize tasks, manage workload, and meet tight deadlines in a fast-paced environment.
• Requires 50-75% travel.

Preferred Qualifications/Experience:

• Bachelor’s degree in communication, education, or related business field.
• Must be comfortable with and be skilled in public speaking, training, and presenting in front of an audience.
• Computer literate using standard tools (Microsoft Word, Excel, PowerPoint, Adobe, and Outlook) and inquiry through web portal applications.
• Bilingual in Spanish

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

Thank You!

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may interest you. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide additional protection, security, and support for your career and life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.  

Compensation

The pay range for this position is $47,485-$60,000.

Based on our compensation philosophy, an applicant’s placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.