Conference Services Manager - The Cloudveil Hotel

ABOUT US

The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW

The Conference Services Manager contributes to The Cloudveil’s mission of providing lasting memories and transformational experiences for its guests. Whether they are attending a meeting or participating in a hotel activity on the rooftop terrace, the Conference Services Manager will ensure exceptional service and unique touches.   

ESSENTIAL JOB FUNCTIONS

• Hotel and Meeting Facilities Knowledge - Possess in-depth knowledge of hotel facilities, guest rooms, and the capacities and dimensions of meeting rooms. 

• Event Coordination - Coordinate all hotel arrangements including menu selections, meeting room setups, AV needs, billing requirements, and guest room accommodations according to client requests. 

• Communication and Documentation - Prepare banquet event orders, resumes, and rooming lists to clearly communicate event details to all departments. 

• Personalized Event Planning - Collaborate with the food and beverage/banquet teams to create personalized menus and events that meet client goals while achieving the hotel’s revenue targets. 

• VIP and Group Reservations - Handle VIP reservations and create group room blocks to ensure seamless guest experiences; Advise the team of any special needs through detailed comments, alerts, and cashier 

• Client Relationship Management - Develop and maintain strong relationships with meeting planners and community members to ensure the hotel remains a top choice for meetings and events. 

• Site Visit Preparation - Prepare for site visits by inspecting meeting rooms, arranging take-away gifts, inspecting guest rooms, and sending site alerts to all relevant departments. 

• Property Tours - Conduct detailed tours of the property for meeting planners and potential clients, showcasing the hotel’s amenities and services. 

• Marketing and Collateral Updates - Assist with updating marketing collateral, PowerPoint presentations, and websites as needed to reflect current offerings and promotions. 

• Works with the food and beverage/banquet teams to create personalized menus and events, focusing on achieving the client’s goals, while at the same time achieving the revenue goals of the hotel 

• Arranges daily and weekly calendars of events to communicate to all departments of the Hotel 

• Community Events - Work closely with the sales team to curate events that enhance the guest experience and foster a sense of community and connection to Jackson. 

• Event Scheduling - Arrange and communicate daily and weekly calendars of events to all hotel departments to ensure smooth operations. 

Requirements

ESSENTIAL REQUIREMENTS

• College degree or equivalent experience 

• 3 years of experience in hotel sales, preferably at an upscale, full-service hotel 

• Excellent verbal and written communication skills 

• Ability to manage time effectively, handling multiple projects at a time and meeting deadlines 

• Ability to effectively liaise between hotel and client, communicating clearly through banquet event orders and email 

• Excellent attention to detail 

• Excellent problem resolution skills 

• Sales aptitude, building relationships to assist with selling, upselling and re-booking the business 

• Mastery of Microsoft Office 

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel, reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance.  The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.

Benefits

Compensation based upon experience, Medical, dental and vision insurance, 401k with company match, Generous PTO program

• Paid Time Off (Vacation, Sick & Public Holidays)
• Health Care Plan (Medical, Dental & Vision)
• Short Term & Long Term Disability
• Wellness Resources
• Life Insurance (Basic, Voluntary & AD&D)
• Retirement Plan (401k, IRA)
• Training & Development