US Global Solutions Manager

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1,800 employees supported by a network of +20,000 linguists around the world.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands.

Check out Our brand video to learn more about us!

The Global Solutions Manager is responsible for ensuring the timely availability of products and solutions for key markets and segments within the market. They are tasked with driving the development and implementation assigned new services. These responsibilities include analyzing, planning, piloting, and operationalizing of the assigned areas to enable revenue and operational profit growth. This individual will report to the Head of Global Solutions.

Main Responsibilities

·       Responsible for gathering inputs from sales, account management, operations, and clients to map out the characteristics of the capability, service, or product.

·       Responsible for analyzing requirements, evaluating the feasibility of proposed solutions, and facilitating Go/No-Go decisions about the evaluated solutions.

·       Coordinate development roadmaps with technology, global operations, and other teams to align on required capabilities.

·       Create and maintain project plans, ensuring resources, timelines, and milestones are clearly defined.

·       Support solution pilots by coordinating with clients and internal teams to test, gather feedback, and adjust the solution as needed.

·       Support pre-sales efforts by attending calls with clients and prospects in relation to the assigned services.

·       Track and monitor project progress using heat maps and progress trackers to address dependencies and bottlenecks.

·       Coordinate with Technical org to ensure that the assigned products are market-ready in all aspects, including languages, regulations, etc.

·       Facilitate the transition of new services to Business as Usual (BAU) by collaborating with operations, marketing, and sales enablement.

·       Maintain documentation and reports, including solution canvases, KPIs, and pilot results.

·       Work with Sales Academy and Marketing to develop sales collateral, training materials, and role-play scenarios for market launch.

·       Responsible for technical support in complex projects.

·       Responsible for customer demos, tests, and proof of concepts for assigned areas.

Requirements

Educational Background

·       Bachelor's degree in a relevant field (e.g., engineering, computer science, business informatics) or equivalent qualification.

Professional Experience

·       3-5 years of experience in leading solution, sales and field teams and developing solution strategies.

·       Deep technological knowledge, in l10n space and passion for AI and client development.

·       Deep understanding of the requirements and challenges of target markets, especially in l10n, life science and interpreting.

·       Excellent communication skills.

·       Demonstrated success in developing and implementing solutions that increase business value.

·       Project management skills and experience working with customers.

·       Willingness to travel.

Benefits

Acolad offers a comprehensive benefits package. New employees are eligible to receive benefits on the first day of the month after their start date. Highlights of the program include:

✨Medical, Dental, Vision, Life Insurance, Short-Term Disability, Health Savings and Flexible Spending Account options.

✨Many other voluntary options to choose from: Voluntary Life Insurance, Long-Term Disability, Buy-Up Short-Term Disability, Identity Theft, Legal Insurance and Critical Illness Insurance.

✨401(k) plan with 50% match on 12% employee contribution - providing an employer contribution of up to 6%.

In addition to the benefits package, Acolad also offers the following time off:

✨Starting with 15 days of paid time off annually, with ability to move to 28 days within five years of tenure.

✨Nine paid holidays per year.

Salary base range for this position is between $75K to $95K, dependent upon experience and physical location. This position is eligible for variable compensation in addition to the base salary.

This opportunity will close November 30, 2024

Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.