Strategic Accounts Manager

At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. In order to continue our growth, we are seeking a Strategic Accounts Manager! This person will be responsible for sustaining and supporting growth in strategic partnerships with key enterprise clients. With an average of 4-5 accounts under the SAMs purview, the role requires a deep understanding of client’s Filevine usage, current needs, future needs, and proactive management of relationships with key individuals. SAMs will work closely with cross-functional teams to ensure exceptional service and satisfaction. Curious what your day would look like as a Strategic Accounts Manager? Check out the details below!

Key Responsibilities:

• Establishing and nurturing relationships with key clients to understand their needs and provide personalized solutions.
• Serve as a non-billable point of contact for key clients, ensuring their needs and expectations are met.
• Conduct regular, non-scheduled check-ins with stakeholders
• Attend pertinent internal/external/blended meetings to understand evolving needs and identify growth opportunities.
• Pursue said growth opportunities to enhance client value and increase revenue.
• Collaborate with clients to develop strategic plans that align with their business objectives and leverage company solutions and drive execution of these plans.
• Get and stay informed on the industry, product (Filevine/Neostella) and services that we offer and any changes that may impact them.
• Leverage knowledge to identify new opportunities and drive client success.
• Identify and pursue upsell and cross-sell opportunities to enhance client value and increase revenue.
• Proactively address client concerns and challenges, providing timely and effective solutions.
• Coordinate with appropriate internal teams to resolve any issues impacting client satisfaction and ensure a seamless client experience.
• Communicate client feedback and insights to internal teams to inform product/service improvements.

Requirements

• 2+ years of experience in Account Management
• Superb English language oral and written communication skills
• Experience with technical solution software and professional services preferred
• Ability to grasp client needs and to increase customer engagement
• Ability to effectively manage the rapidly-changing needs of 4-5 key clients
• Key traits would include authoritative, trustworthy, and confident personality with a focus on building strong relationships and strong organizational skills
• Strong team player skillset, communication, and listening skills