SR Localization Project Manager

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees supported by a network of +20.000 linguists around the world.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands.

Acolad Inc. is seeking a Senior Localization Project Manager to work for 2 enterprisal clients. The ideal candidate is responsible for the entire life-cycle of content services projects in a given portfolio, ensuring customer expectation are met in terms of turnaround time, quality, and price; while in parallel ensuring budget/margin optimization.

Main Responsibilities

• Responsible for Projects execution including compliance to deadlines, standards/methodology, budget and margin optimization, quality standards, status reporting, month-end financials.
• Manage and delegate day-to-day project tasks to assigned Service Managers/Coordinators.
• Responsible for customer project setup, quotes and scheduling (per defined thresholds, collaborating with Account Management for complex quotes and those requiring validation).
• Responsible for customer feedback, entry of CAPA's and completion of investigations.
• Owns collaboration with RM, linguists, technical leads on resourcing and query management.
• Customer and internal communication and status reporting.
• Collaborating with Account Management to define new processes and to strategize on process and tool optimization for a customer.
• Responsible for margin optimization, including both internal and external costs, working with RM as needed to support these efforts.
• Ensure linguistic material, such as TMs, glossaries, style guides, are consistently updated and delivered per SLA's.
• Participate in the pre-sales activities as needed.
• Participate in quality audits, recognize opportunities for improvement and implement the changes as needed.
  

Requirements

Educational background

• Bachelor Degree in Translation or other equivalent degree.

Professional experience

• 5-7 years of practical experience in project management, especially in coordinating language service projects.
• Project management, preferably related to Language Services.
• Customer relationship management at mid- and upper management level, including difficult situations, conflicts and complaints.
• Organizational and communication skills.
• Ability to work in virtual teams, influence decisions and constructively support other parts of the company.
• Leadership skills and ability to mentor and develop team members.
• Analytical skills.
• MS Office and CAT Tools.

Benefits

Acolad offers a comprehensive benefits package. New employees are eligible to receive benefits on the first day of the month after their start date. Highlights of the program include:

✨Medical, Dental, Vision, Life Insurance, Short-Term Disability, Health Savings and Flexible Spending Account options.

✨Many other voluntary options to choose from: Voluntary Life Insurance, Long-Term Disability, Buy-Up Short-Term Disability, Identity Theft, Legal Insurance and Critical Illness Insurance.

✨401(k) plan with 50% match on 12% employee contribution - providing an employer contribution of up to 6%.

In addition to the benefits package, Acolad also offers the following time off:

✨Starting with 15 days of paid time off annually, with ability to move to 28 days within five years of tenure.

✨Nine paid holidays per year.

Salary base range for this position is between $60K to $70K, dependent upon experience and physical location. This position is eligible for variable compensation in addition to the base salary.

This opportunity will close September 25th, 2024

Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.