Residential Manager - Complex Behavioral

ABOUT VISTA CARE

Vista Care is a leading service and support organization that is proud to provide specialized, supportive services to a diverse population throughout Wisconsin, Illinois, Colorado, South Dakota, and Nevada. We specialize in offering comprehensive care and support services for individuals with disabilities, empowering them to lead fulfilling and independent lives. 

JOB TYPE: Full Time, Salary

BENEFITS: Health, dental, & vision insurance, 401K, PTO, and other company perks.

LOCATION:  Nekoosa, WI - On-site

ABOUT THE JOB:

The Residential Manager, Complex Behavioral, oversees and is accountable for the overall operations, overall health, and performance of their assigned complex behavioral residential locations in partnership and under the direction of the Area Director. Through their leadership, the Residential Manager ensures the delivery of the highest level of quality care, service and support, keeping our individuals supported in their hearts and actions always. They provide leadership, mentorship, and support to the Residential Supervisors and staff in their assigned locations ensuring staff adhere to workplace protocols and procedures. 

RESPONSIBLE TO:

The Residential Manager - Complex Behavioral reports to the Area Director

POSITION RESPONSIBILITIES:

• Provides supervision and management for Residential Supervisors in their assigned residences ensuring the highest levels of quality care and support are provided in alignment with Vista Care Values.
• Provides oversight, orientation for new hires and ongoing training, performance management and reviews, holding team members accountable to policies, procedures, and regulatory expectations in their assigned locations.
• Assures the physical environment of the residences is clean, safe, and maintained including the furnishings and equipment, overall housekeeping and the building grounds in partnership with the Vista Care Maintenance team and other operational leaders.
• Provides and oversees complete and accurate documentation per protocols to meet local, state, and company requirements.
• Actively participates in activities regarding quality and performance improvement in partnership with quality and operational leaders.
• Provides recommendations to leadership for operational improvements, actively problem solves, makes decisions and recommendations for resolution based on Vista Care Mission, Vision, and Values, and all licensing agreements.
• Actively participates and leads employee engagement and retention activities and monitors associated performance metrics.
• Leads and develops all direct reports as well as participating in the development of direct care staff including the completion of annual performance reviews, provides regular routine coaching, evaluations, mentoring, corrective action, approval of time etc.
• Ensures all staff act in accordance with Vista Care Values.

Requirements

MINIMUM QUALIFICATIONS:

• Must be at least 18 years of age.
• Previous experience in residential services, supporting individuals with disabilities, customer service, or other human services fields preferred.
• 2 years + experience as a DSP preferred.
• 3 years + experience as a direct supervisor or manager of others preferred.
• Critical thinking and the ability to make effective decisions that align with Vista Care Mission, Vision, and Values.
• Maintains a high degree of professionalism, including maintaining professional boundaries and adherence to confidentiality.
• Must have a valid driver’s license.
• Successful completion of a caregiver background check required.
• High School Diploma or GED required
• College, or university degree or the equivalent is preferred. Social services or similar fields preferred. However, three (3) or more years of relevant experience will be considered in lieu of a degree.
• AFH/CBRF certification preferred (WI only)
• Ability to successfully complete all federal, state, and local requirements

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Ability to lift at least fifty (50) pounds on a routine basis to assist with individuals supported.
• Ability to bend, twist, lift, reach and assist individuals supported with their movements including their ability to stand up.
• Variable weekly hours to support operational needs including evenings, nights, weekends, and holidays including possible on-call support.
•  Required to work in residential settings.
•  Successful applicant(s) will travel to the various programs as assigned under the direction of Vista Care leadership which may include across various states. 

Benefits

• Health, Dental, & Vision Insurance
• Generous PTO Policy
• 401k Plan
• Growth-minded company with opportunity for career development & advancement
• Leadership team that is dedicated to our company value of "Balance", which includes work/life balance
• Mission and values driven company culture

Pay:

$64,000 to $66,800, depending on experience.

If you are interested in this position, please apply today! If you have any questions about Vista Care or this Residential Manager position, please reach out at the number or email below.

Evelyn Frey

Talent Specialist - Vista Care

M: 920.694.1189

evelynfrey@vistacare.org  www.vistacare.org

Vista Care is an equal opportunity employer. We encourage candidates from all backgrounds to apply!

#IND102