Operations Coordinator- Residential Management

Inland Family of Companies and Harmoniq Residential is seeking a highly organized and detail-oriented Operations Coordinator to join our team. In this pivotal role, you'll collaborate closely with our corporate operations team, company leadership, and on-site teams to ensure seamless property management, operations, leasing, marketing, and maintenance functions across the organization.

Your responsibilities will include:

Property Assistance:

• Serve as a conduit for valuable cross-channel feedback, facilitating effective communication between residents, on-site teams, management, and executive leadership.
• Provide invaluable staffing support and coverage to on-site teams during staff turnover and PTO, including conducting apartment tours, addressing tenant concerns, managing incoming calls, and offering guidance to vendors.

Operations:

• Maintain meticulous organization by managing and filing reports, leases, and essential paperwork on our Internal Drive and/or residential management software.
• Contribute to the upkeep of our property database, ensuring accuracy and accessibility for all team members.
• Play a key role in day-to-day operational activities, supporting the growth and efficiency of our residential management company.
• Assist in the implementation of new processes and procedures, driving continuous improvement and operational excellence.
• Handle credit card reconciliation with precision and attention to detail.
• Conduct thorough audits of properties during both onboarding and offboarding processes, ensuring compliance and efficiency.
• Perform audits of our residential management software, guaranteeing optimal functionality and performance.

Requirements

• Minimum of a High School Diploma or equivalent is required; Bachelor's degree is preferred, showcasing a commitment to education and personal development.
• Demonstrated experience of 2+ years in administration, customer service, property management, or real estate, highlighting a proven track record of success in related fields.
• Exceptional attention to detail coupled with excellent communication skills, ensuring clarity and precision in all interactions.
• Ability to seamlessly integrate into and support a growing team, fostering collaboration and driving collective success.
• Remarkable organizational skills with a proven ability to thrive under pressure and meet stringent deadlines, showcasing a dedication to efficiency and excellence.
• Demonstrated capability to manage multiple projects and adapt to shifting priorities, underscoring resilience and adaptability.
• Familiarity with fair housing regulations, indicating a commitment to ethical and compliant practices.
• Proficiency in Microsoft Office, particularly Excel, demonstrating adeptness with essential software tools.
• Experience with property management software such as Yardi, MRI, Entrata, AppFolio, reflecting technological proficiency and industry knowledge.
• Knowledge of database and project management software, indicating a comprehensive skill set adaptable to diverse software platforms.
• Willingness to work flexible hours including evenings and weekends, if required, demonstrating dedication and flexibility.
• Professional demeanor and appearance, ensuring a polished and professional representation of the company.
• Strong problem-solving abilities and a commitment to exceptional customer service, ensuring satisfaction and loyalty.
• Possession of an entrepreneurial mindset and high integrity, reflecting a proactive and principled approach to work.

Benefits

We firmly believe that our culture distinguishes us, which is why we seek not only candidates with the right experience but individuals who resonate with our core values.

Our company ethos revolves around the principle of INTEGRITY, grounded in three key pillars:

Warrior-Spirit:

• We embrace challenges, relish the pursuit, and are unwavering in our determination to succeed.
• Committed to excellence, we continuously strive to achieve our personal best.
• Our mindset is entrepreneurial; we thrive on innovation and creative thinking.

Empathy:

• Placing others above ourselves, both within our team and among our clients, is fundamental.
• We value emotional intelligence over mere intellect.
• Trust forms the foundation of our interactions, fostering a culture devoid of fear.

Better Together:

• Our passion for our work is eclipsed only by our enjoyment of doing it together.
• We firmly believe in the power of synergy; the collective effort surpasses individual contributions.
• With unity, we are unstoppable; we are a family.

Since our inception in 1971, our business philosophy has remained steadfast: identify our customers' needs and deliver effective solutions. We are dedicated to providing unparalleled real estate services that not only meet but exceed our customers' expectations, fostering enduring relationships.

We uphold a commitment to equal employment opportunity for all individuals. Discrimination based on race, creed, origin, marital status, sexual orientation, age, disability, veteran status, or any other protected characteristic is strictly prohibited.

Our comprehensive benefits package includes:

• Three medical plan options, including a Health Savings Account option.
• Dental and vision coverage.
• Flexible spending plan.
• Short-term and long-term disability coverage.
• Medical deductible reimbursement program.
• 401(k) participation with a 3% match from your first paycheck.
• Company-paid life insurance.
• Educational assistance.
• Generous Paid Time Off (PTO) and paid company holidays.
• Fitness center membership.

Join us in our pursuit of excellence, where talent meets opportunity, and together, we redefine the future of real estate.