Maintenance Training & Development Manager

The Training & Development Manager will lead Harmoniq Residential’s hiring, onboarding and training of Harmoniq’s maintenance team. This position will also oversee Harmoniq Residential’s maintenance internship, summer help and flex scheduling programs. and summer help. This position will interface with the Maintenance & Facilities Manager for any material hiring, onboarding and/or training issues as well as liaise between the property management and onsite maintenance teams should additional help and/or coverage be needed onsite. The Training & Development Manager will focus on Hiring, Onboarding, Training Schedules, Development Expectations, Internship & Summer Help Programs, as well as Flex Scheduling. The Training & Development Manager will assume the duties and authority of the Maintenance & Facilities Manager when they are absent, on leave or on vacation.  

Job Responsibilities 

Hiring 

• Communicate needs of the division to Harmoniq Residential’s People Services Team for additional onsite maintenance needs. 

• Perform initial maintenance phone screen following resume review and phone screen by People Services. 

• Perform Interviews of potential maintenance team members. 

• Work with Property Management teams on appropriate hours/budget for each property with need. 

Onboarding 

• Perform new maintenance employee onboarding in accordance with Harmoniq Residential’s onboarding schedule and timeline. 

• Perform site walk with new team members ensuring familiarity with both asset and onsite teams 

• Schedule time with Afterhours & Emergency Service Manager to address afterhours considerations onsite.  

Training Schedules 

• Creation of training schedule with new team members and ensure completion of training tasks. 

• Assess Skills/Aptitude tests to identify gaps in training and scope of new team members. 

• Audit training initiatives to ensure progress of newly onboarded team members. 

• Create scope development expectations in accordance with Title Guidelines to ensure team members are progressing based upon outlined expectations. 

• Address and solve issues pertaining to delays in training and progress. 

Internship Program & Summer Help Scheduling 

• Lead Harmoniq Residential’s Internship Program 

• Attend Career Fairs at local high schools as well as area technical colleges 

• Manage Harmoniq Residential's Summer Help Program between both interns and seasonal workers during peak leasing season. 

Flex Scheduling 

• Analyze coverage needs due to PTO, sick and other leave to ensure no coverage gaps exist onsite. 

• Work with Property Management teams on coverage needs during PTO, sick and other leave. 

• Provide creative solutions of additional time/coverage/needs at properties with high activity. 

Requirements

Attendance is an imperative job function. Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communciated (verbally or in writing) to employees.  

Driving/Traveling Requirements 

Frequent need (33% to 66% of the time) to utilize personal transportation to inspect apartment community, run property errands, meet with vendors, community outreach, and meetings at corporate office.  Must have valid driver’s  license, reliable vehicle, and automobile insurance. 

1. Creation of Training Schedules / Skills (Aptitude) Audit / Checklists for Progress 
2. Internship and Summer Help Liaison 
3. Normal Hours & Flex Scheduling  

Essential Job Functions 

• High School Diploma or equivalent required; Bachelor’s degree preferred, but not required. 
• A minimum of three years of maintenance related experience.

• A minimum of one year experience in a customer service related industry and two years apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred. 

• Must possess strong attention to detail, great communication skills and sales ability.  

• Demonstrate ability to support and contribute to a community team. 

• Highly organized and capable of meeting strict deadlines and understand the sense of urgency. 

• Able to undertake multiple projects, manage shifting priorities, and handle a heavy workload. 

• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents. 

• Experience with Microsoft office suite, specifically in Excel to develop and utilize complex spreadsheets.  

• Competence in accounting software and property management software (Resman) preferred. 

• Familiar with database and project management software such as Smartsheet. 

• Participate in training in order to comply with new or exisiting laws.  

• Ability to work a flexible schedule, including evenings and weekends and sometimes on call for resident emergencies when manager approval is needed. (We do have a 24/7 on call hotline for residents). 

• Neat, clean, and professional at all times throughout the work day and/or whenever present at the community. Professional appearance when representing the property and company at industry events, networking events, industry awards, etc.  

• Comply with expectations and dress code as demonstrated in the Employee Handbook.  

• Demonstrate ability to diffuse and respond to customer concerns/issues to avoid escalation  

• Entrepreneurial mindset – Loves to be challenged, determined to win, puts clients and teammates first, collaborative, inquisitive, self-motivated, and operates on trust (not fear).  

• High integrity – Trusted, direct, truthful. Embodies confidence and admits mistakes. 

Benefits

Core Values/Mission  

Harmoniq Residential is one of the largest residential management firms in the state of Wisconsin. 

Our company is built on the virtue of INTEGRITY and is based on three principles. 

Warrior-Spirit 

We desire to be challenged, love the pursuit and are determined to win. 

We commit to being our best. 

We are enterprising. We imagine, create and innovate. 

Empathy 

We put others first – our teammates and our clients. 

We value EQ over IQ. 

We operate on trust, not fear. 

Better Together 

We love what we do and we love doing it together. 

We believe the whole is greater than the sum of its parts. 

We can do anything together. We are family. 

Since 2021 our approach to business has been simple - help identify the needs of our customers and offer solutions that work. We’re committed to providing superior real estate services that exceed our customer’s expectations and build relationships that stand the test of time. All of our decisions are investments. We are a real estate investment firm disguised as a property manager. 

Harmoniq Residential provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified 

Our Golden Circle 

Why: To constantly challenge the status quo and change the perception of the property management industry 

How: By creating a Harmoniq ecosystem for all stakeholders throughout the lifecycle of an asset 

What: Managing Class A & B Value-add residential communities 

Core Mantra: We Make The Difference