Independent Living Support (ILS) Manager

ABOUT VISTA CARE

Vista Care is a leading service and support organization that is proud to provide specialized, supportive services to a diverse population throughout Wisconsin, Illinois, Colorado, South Dakota, and Nevada. We specialize in offering comprehensive care and support services for individuals with disabilities, empowering them to lead fulfilling and independent lives. 

JOB TYPE: Full Time, Salary

LOCATION:  Onsite, Richland Center

ABOUT THE JOB:

The ILS Manager in the East region of Wisconsin, oversees and is accountable for the coordination, direction, and administration of policies and procedures appropriate to their assigned program through partnership with and direction from the Director of IHS East and in accordance with all organizational and local standards, guidelines, and regulations that govern the program. 

RESPONSIBLE TO:

The ILS Manager reports to the IHS Director - East.

POSITION RESPONSIBILITIES

• ​Evaluate, organize, implement, and direct the activities of the IHS program.  
• Maintain, adhere and communicate company written policies and procedures. 
• Ensures all aspects of the program comply with expectations of the funding source to include expectations identified in contracts and Independent Living Support Plan (ILSP). 
• Participate in surveys (inspections) made by authorized government agencies and internal quality teams. In collaboration with the Vista Care leadership and the Director of IHS East,  develops and implements a plan of correction for deficiencies noted during survey inspections.  
• Be knowledgeable of prevention of Client abuse, neglect, and misappropriation of property and self-abuse. Understands how to respond to as per Vista Care policy and procedures and mandatory reporting laws.  
• Working in collaboration with the Director of IHS EAST and other Vista Care leaders, actively participates in all activities regarding quality and performance improvement. Identify and  implement performance improvement activities in partnership with the quality team.
• Establishes the scheduling pattern for each client as per the ILSP/Care Plans. 
• Assure that employee retention and engagement foals are met working in partnership with the People Division. 
• Partners with the Director of IHS and other leaders to ensure staffing requirements are met. Including that appropriately trained staff is scheduled in an effective and efficient manner. Including emergency backup plans.  
• Oversee the admission process of the client, collaborating with caregiver, client, interdisciplinary team, family members, and medical professionals prior to, during and after admissions resulting in smooth transition into the IHS program. Assures the development of a written care plan and the competent delivery of services. 
• Oversee the management of personal cares and medically oriented tasks related services as per regulation, contractual agreements and company policy and procedures.
• Work with the Director of IHS and other leadership during the investigation and resolution of all  accidents/incidents. Provide guidance where necessary and review all accident/incident reports as indicated in the established  safety program and in partnership with the Quality team at Vista Care.
• All other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

• Must be at least 18 years of age.
• High School Diploma or GED required
• A college, or university degree or the equivalent is preferred. Social/human services or similar fields preferred. Three (3) or more years of relevant experience will be considered in lieu of a degree.
• Must successfully complete all certification and training requirements within the assigned state(s) of operation within 90 days of hire. 
• Valid driver’s license and clear driving record in compliance with local, state, and federal regulations and Vista Care’s best practices.
• Two (2)+ years experience in human services, customer service, or a related field preferred.
• Two (2) + years experience with the direct supervision and management of others.
• May be required to provide emergency fill-in supports for critical care clients.

PHYSICAL DEMANDS AND WORKING CONDITIONS 

• Ability to lift at least fifty (50) pounds on a routine basis to assist with individuals supported or other aspects of the position. 
• Ability to bend, twist, lift, reach and assist individuals supported with their movements including their ability to stand up.
• Variable weekly hours to support operational needs including evenings, nights, weekends, and holidays. 
• Successful applicant(s) will travel to the various programs as assigned under the direction of Vista Care leadership.
• High degree of contact with clients and other personnel who support the client including working in environments based on the clients’ personal preferences with cleanliness issues, presence of animals, cigarette/cigar smoke. May be required to climb stairs, remove ice and snow and other similar challenges. 
• Will have exposure to blood borne pathogens and communicable diseases.

Benefits

• Health, Dental, & Vision Insurance

• Generous PTO Policy
• 401k Plan
• Growth-minded company with opportunity for career development & advancement
• Leadership team that is dedicated to our company value of "Balance", which includes work/life balance
• Mission and values driven company culture

If you are interested in this position, please apply today! If you have any questions about Vista Care or this Independent Living Support Manager opportunity, please reach out to the number or email below. 

Diamond Nabounpaeng

Talent Acquisition Supervisor

M: 920.694.1177

dianabounpaeng@vistacare.org  www.vistacare.org

Vista Care is an equal opportunity employer. We encourage candidates from all backgrounds to apply!