Customer Service Manager

Morrisons Powart is seeking an experienced and dynamic Customer Service Manager to lead our customer service team towards achieving excellence in service delivery. As a reputable organization, we pride ourselves on our commitment to our customers and are looking for a passionate individual who can uphold these values. The ideal candidate will have a proven track record in customer service management, with the ability to develop strategies that enhance the customer experience while meeting company objectives. You will work closely with various departments to ensure a seamless operation that prioritizes customer satisfaction. This role requires exceptional communication and leadership skills, as you will be responsible for a team that is the face of our company to our customers. Your ability to analyze feedback and develop solutions will be critical in driving improvements and maintaining high standards of service. If you are looking for a challenging and fulfilling leadership role in a thriving company, Morrisons Powart offers the perfect opportunity to make a significant impact and contribute to our customers’ positive experiences.

Responsibilities

• Lead and manage the customer service team to achieve company objectives.
• Develop and implement customer service policies and procedures.
• Monitor and evaluate customer service standards to ensure compliance and quality.
• Handle escalated customer complaints and provide effective solutions.
• Train, mentor, and support team members to enhance their skills and performance.
• Analyze customer feedback and service metrics to identify areas for improvement.
• Collaborate with other departments to enhance overall customer satisfaction.,
• Maintain a positive and motivating team environment to boost morale and productivity.

Requirements

• Proven experience as a customer service manager or similar role.
• Strong leadership and team management skills.
• Excellent verbal and written communication abilities.
• Ability to analyze data and generate reports on customer service metrics.
• Proficiency in customer service software and tools.
• Problem-solving mindset with a focus on customer satisfaction.
• Ability to work flexible hours and adapt to changing priorities.