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Service Support Facilitator Remote (Must Reside within West Virginia)

Acentra Health

Charleston, west virginia

Job Details



Full Job Description

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a Service Support Facilitator to join our growing team. 

Job Summary:

As a Service Support Facilitator, you will be the initial point of contact for community members in need, ensuring that every child receives the highest quality behavioral health services. In this crucial role, you will engage with callers both over the phone and in person, using your clinical interviewing and assessment skills to gather vital information. This position offers a unique opportunity to significantly contribute to the delivery of exceptional behavioral health services for children, making a profound impact on the lives of individuals within our communities.

Your mission is to identify and recommend the most appropriate level of care, greatly enhancing the well-being of children and families. At Acentra Health, you will play an integral role in our mission to deliver outstanding services and foster lasting partnerships.

Job Responsibilities:

  • Conduct comprehensive member assessments within specified timelines, ensuring meticulous documentation throughout the process.
  • Accurately and promptly input assessment data into the web system.
  • Participate in inter-rater activities to ensure consistency in the administration of assessment instruments and adherence to protocols.
  • Provide training to provider agencies and other stakeholders as needed or assigned.
  • Manage special projects as assigned, demonstrating adaptability and a proactive approach.

Required Qualifications/Experience:

  • A minimum of 2+ years of hands-on experience working with children receiving mental health services, with a strong understanding of Child Welfare, Behavioral Health, and Medicaid policies and procedures.
  • Bachelor’s Degree in a related healthcare field.
  • Proficiency in person-centered planning fundamentals.
  • Advanced computer skills, including the ability to navigate multiple databases and software applications across various screens.
  • Strong proficiency in Microsoft Office, along with excellent internet/web navigation skills.
  • Demonstrated ability to maintain confidentiality standards and ensure HIPAA compliance when evaluating all relevant issues.

Why us

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. 

We do this through our people

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career. 

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.


Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.


The compensation for this role is $57,200 to $58,000 base salary.

Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.


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