Service and Training Intern

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.

This position is accountable for assisting the Service and Training teams in logistics, operations, data analysis, and tracking projects.  Work performed will be hands on including working directly with the sales team to observe customer interactions and sales support, service, and training initiatives.  Insights based on experiences and observations will be considered when implementing changes and designing new programs.

At the conclusion of the internship, the intern will have a clear understanding of how their studies directly contribute to their course of study and how this translates into the medical device industry. 

This is a part-time summer internship position (less than 30 hours a week) working with the Service and Training Teams at Kestra. 

Requirements

ESSENTIAL DUTIES:

• Project:  Multiple small defined projects distributed between the Service and the Training Departments will be assigned for completion over the internship term.  Responsibilities will include assisting with sales support projects and on-going training coordination projects.
• Project Support:  Co-lead sales support and training projects assigned by the project owners.
• Project Presentation:  At internship end, the internship project results and findings will be presented to the Sales Operations team and the Kestra executive leadership.

COMPETENCIES:

• Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.
• Integrity: Commitment, accountability, and dedication to the highest ethical standards.
• Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.
• Action/Results: High energy, decisive planning, timely execution.
• Innovation: Generation of new ideas from original thinking.
• Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
• Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.

QUALIFICATIONS:

Education/Experience Required:

• 2nd year or higher undergraduate degree
• Strong written and oral communication skills
• Strong Microsoft Office Suite skills

Preferred:

• Degree studies in business or sciences
• Excellent organizational, interpersonal, and communication skills
• Analytical mindset
• High attention to detail and data urgency

WORK ENVIRONMENT:

• Indoor open office environment
• Minimal noise volume typical to an office environment
• Extended/overtime hours when needed
• Drug-free

INTERNSHIP ELIGIBILITY:

• Must be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past 6 months
• Must not have completed one year of continual employment with Kestra Medical Technologies
• Must be at least 18 years of age
• Must possess unrestricted work authorization
• Must provide own transportation to/from work
• Must successful complete and pass a criminal and employment background screening that meets the allowable FDA requirements and is in accordance with EEOC rules and regulations
• Must successfully pass a pre-internship drug screen

PHYSICAL DEMANDS:

• Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage
• Frequent stationary position, often standing or sitting for prolonged periods of time
• Frequent computers use
• Frequent phone and other business machine use
• Occasional lifting up to 20 pounds

OTHER DUTIES:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

PROGRAM LENGTH:

The approximate dates of this internship are May/June 2024 - August/September 2024. Interns must be available to work for the duration of the internship.

Benefits

Pay: $22.50/hour

Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual orientation, gender identity and/or expression, marital status, or any other characteristic protected by law.

Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.

We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.

Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare.  Kestra maintains a drug free workplace and testing is a condition of employment

This role is an in-office position Monday - Thursday, in Kirkland, Washington with the flexibility to work from home on Fridays.