Medical Office Administrator

About the Company

Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have added over 1,000 providers throughout our nine locations and we are continuing to grow!

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. We encourage qualified applicants from all industries to apply, especially front desk, hospitality, and retail.

About the Role

The Medical Office Administrator (Internally called "Nurse Practitioner Liaison") serves as first-tier support for prescriber-level provider members, providing a high level of customer service and follow-through for the unique needs of the prescriber practice.  They will build and maintain a working partnership with each provider in their cohort, and respond timely to requests from providers, pharmacies and clients.  They will become an expert on all relevant aspects of the prescribers’ unique practice and will be a supportive driver for the growth of the company through effective scheduling practices.

Work Environment

This role is worked primarily in-office at our Mountlake Terrace, WA Headquarters. Travel is expected to other Seattle Mindful Therapy Group office locations to work alongside Nurse Practitioners and MDs who are providing in-person services. We always aim to provide a higher level of service and use the time in-office to build strong relationships.

Requirements

Key Responsibilities:  

• Become an expert in all aspects of the NP/MD practice including coding, schedule management (including in-person visit requirements), prescribing and lab technology platforms, and the EHR.  
• Provide excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner. 
• Collaborate with your manager to set goals, manage outcomes, and provide timely follow through for more complex tasks.  
• Process a high volume of inbound and outbound records requests to support with coordination of care.
• Ensure client privacy is maintained according to HIPAA guidelines and that all ROIs are obtained, as necessary.   
• Audit provider schedules to identify opportunities for schedule consolidation, on-call clients, clients who do not have a future appointment, and controlled substance patients who must be seen in-person.   
• Maintain HIPAA guidelines and ensure PHI is always secure.   

• Support with client complaints and escalate as needed to the NP/MD Manager when escalations occur that are beyond the scope of the NP Liaison role.   
• Bring a positive and inviting experience to the team and our providers!

Benefits

We provide our full-time employees with:

• 75% coverage of health, dental, and vision insurance
• 12 PTO days accrued annually
• 4 paid holidays per year
• 401k matching
• Life Insurance

• Professional development training and opportunities for advancement

It is a conflict of interest to simultaneously be an employee of Mindful Support Services and a client of Mindful Therapy Group.

Job Type: Full-time, In-Office

Salary: $23.00 per hour