IT Specialist

At ZeroAvia, we’re clean sky thinkers. For the world to achieve truly clean, guilt-free flight, we need a scalable solution; hydrogen-electric powertrains. As a leader in zero-emission aviation and a UK Jet Zero Council member, we’re designing and commercialising hydrogen-powered solutions that will positively impact the future of aviation, global connectivity, and the world. 

You will become a solution-focused champion in our high-velocity culture. We value results and efficiency and prioritise achieving our mission most effectively and innovatively possible. You’ll be part of our unified team to create solutions and solve problems, If you’re eager to take radical ownership and are unafraid to ask questions or challenge the status quo, then we want you to be part of our Clean Sky Thinking. 

Engineering designs our next-generation hydrogen electric engines. Working across Hydrogen, Propulsion and Integration divisions, they solve technical problems and help decarbonize aviation by finding solutions for electric propulsion, hydrogen storage, fuel cell technology, power distribution, thermal management and more.

Requirements

The Microsoft 365 Platform IT Specialist is part of the IT & Cyber Security Department, with responsibility for day-to-day administration, configuration, and support of ZeroAvia’s Microsoft 365 platforms.

As the Microsoft 365 Platform Specialist, you will support ZeroAvia employee, ensuring a positive user experience whilst maintaining best practice policies and security standards as defined in collaboration with Head of IT & Cyber Security. You will champion M365 adoption within ZeroAvia and are pivotal in ensuring our end user devices are successfully migrated from legacy endpoint management and MDM solutions into Microsoft Endpoint manager, at the same time maintaining and supporting these legacy systems.

.Main Responsibilities

The M365 Platform specialist will have a passion for automation, operational availability, and platform security. Your key responsibilities will be:

• Manage and resolve escalated incidents/requests relating to Microsoft 365 services.
• Escalating and managing escalated incidents and requests through Microsoft Support when necessary
• Be an SME for Microsoft 365 and participate in projects where Microsoft 365 apps or services are required.
• Ensure security policies are enforced and configured correctly in line with standards.
• Manage user and application security policies
• Identify, design and implement opportunities for automation to increase efficiency for employees and IT Technology staff
• Perform regular license and application utilisation reports to ensure that ZeroAvia is licensed effectively and getting value for money
• Ensure end user devices are being regularly patched with application and security updates
• Maintain Endpoint manager and company portal, ensuring new software packages are created in line with business requirements
• Maintain a comprehensive knowledge repository detailing technical designs, configuration and support guides

Experience

• Microsoft 365 Administration, Configuration and Support
• Customer service focused
• Proactive, motivated, and enthusiastic
• Offers solutions when faced with challenges
• Preferably M365 certified (though not essential with relevant experience)
• Excellent experience of supporting, managing and configuring Microsoft 365 services including, but not limited to, Endpoint Manager, Exchange, Teams, OneDrive, Sharepoint, PowerApps and Azure AD
• Experience with integrations between Microsoft 365 and other platforms including the implementation of SSO and SCIM for on premise and SaaS solutions
• Automation experience using PowerShell or other scripting language
• A good understanding of Microsoft 365 licensing
• Experience of Apple DEP and managing iOS, MacOS, Android and Windows devices using Intune
• Adapt to changing priorities whilst maintaining focus on overall objectives
• Be an advocate of clearly documented technical procedures and configuration
• Problem solving
• Strong written and verbal communication
• Have the ability to assimilate technology and technical details quickly and communicate the requirements clearly to ZeroAvia colleagues and customers alike
• Excellent interpersonal skills, as well as good written and oral communication skills
• Excellent level of spoken and written English (additional languages a plus).
• Ability to work on own initiative as well as part of a small team

Benefits

The wage scale or salary range for this position is between $75,000 - $100,000. In addition to the foregoing base compensation, additional compensation and benefits are available to employees and eligible family members (as applicable) including the following:

• Bonus: Annual discretionary bonuses.
• Equity: Ability to exercise company stock options
• Retirement: Eligible to participate in the company's 401(k) Plan, with up to a 4% matching
• Health Insurance: Employer covers up to 80% of the employee's monthly premiums on medical, dental, and vision.
• Life Insurance: Basic Life/AD&D of up to $50,000 and the option to add on Supplemental Coverage.
• Short-Term Disability: Up to 60% of your earnings for up to a period of 24 weeks.
• Long-Term Disability: If your disability extends beyond 180 days, LTD Coverage for up to 60% of your earnings.
• Paid Time Off: Eligible employees may accrue up to 120 hours per year (15 days) and may borrow up to 40 hours (5 days).
•  Sick Time: Eligible employees may accrue up to 40 hours, per year (5 days)
• Paid Holidays: 12 observed holidays, per calendar year.
•  The Fly Club: up to $2,000 of reimbursement towards flying lessons to all full-time staff

Please note, among other factors, the compensation offered may vary based on work location, experience, qualifications, specialties, training, and then-current market and business considerations