Insurance AR Manager

Have you been looking for a role that challenges you and allows your leadership skills to drive change? Are you looking to work in a fast-paced, supportive environment? You’ve come to the right place! 

About Mindful Support Services 

Founded in 2011, we are a mental health organization dedicated to providing access to high-quality mental healthcare in our community. We offer business-to-business support services for independent therapy and psychiatric private practices, simplifying lead-generation, marketing, insurance billing, and payment collection processes. With over 1300 mental health providers and 20,000 patients per week across 12 locations and virtually via Telehealth in 5 states, we are committed to growth, transparency, and making an impact in mental health services. 

About the Role: 

Mindful Support Services is actively seeking a detail-oriented and organized Insurance AR Manager to be a part of a fast-growing, collaborative team. The Insurance AR Manager is responsible for ensuring timely claims resolution and AR reduction by providing effective supervision and management of on-site and remote insurance AR team members. You will lead a team of AR specialists, manage day-to-day operations, and ensure the accuracy, efficiency, and compliance of insurance collection processes. The ideal candidate will have a proven track record of leadership in insurance billing, strong analytical skills and a commitment to delivering exceptional results while leading and motivating a team around them.   

Requirements

• Lead, mentor and supervise a team of insurance account receivables specialists, providing guidance, training and performance feedback to ensure productivity and effectiveness. 
• Establish clear goals, objectives and performance metrics for the AR team, fostering a culture of accountability, collaboration and continuous improvement.  
• Develop and implement policies, procedures and best practices for billing, collections and accounts receivable management in alignment with industry standards and regulatory requirements.  
• Oversee the reconciliation of insurance payments, adjustments, and denials, ensuring accurate posting and resolution of discrepancies.  
• Maintain effective communication with insurance carriers, third party payors, vendors, providers, and clients to facilitate prompt and accurate payment processing and resolve payment disputes.  
• Prepare and present regular reports on accounts receivable performance, key metrics, and trends to senior management, highlighting areas for improvement and opportunities for revenue optimization.  
• Assist staff in reaching benchmark metrics by responding to more complex questions and problems and driving the resolution of client and provider questions.
• Foster a culture of innovation and adaptability within the AR team, encouraging creative problem-solving and embracing change to drive operational excellence.   

Qualifications:

• Bachelor's degree (finance, business administration, or healthcare administration preferred) or equivalent experience
• Strong leadership skills with a proven ability to motivate, coach and develop a high-performing team.
• In-depth knowledge of insurance billing, research and reimbursement processes, including Medicare, commercial insurance and third-party payer requirements.
• Strong understanding of healthcare compliance regulations, HIPAA and other relevant laws and standards.

Benefits

• 75% employer covered Health, Dental & Vision benefits plan, with additional dependent coverage
• 401(k) savings plan with employer matching up eligibility
• 8 paid holidays per year
• 15 PTO days accrued annually
• Professional and career development opportunities
• Compensation evaluated with opportunities for advancement
• Job Type: Full time, Fully In-Office
• Pay: $55,000-$73,000 annually

It is a conflict of interest to be a client of Mindful Therapy Group while employed with MTG or Mindful Support Services.