Front Desk Receptionist - Downtown Spokane

Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you’ve come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply.

About the Company

Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have partnered with over 1500 providers throughout our 14 locations, and we are continuing to grow!

About the role

This role is responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities. Please read listing fully for schedule requirements.

Primary responsibilities

• Providing excellent customer service over the phone, in person, and via email
• Creating a warm and welcoming atmosphere for clients
• Managing the front desk by helping clients prepare for their visits
• Scheduling client appointments
• Supporting mental health providers with administrative requests
• Client insurance benefits verification

Requirements

What you’ll need to be successful

• Strong work ethic and ownership of your role
• Willingness to work through difficult interactions in mental health office setting
• Ability to multi-task and prioritize
• Professional written and verbal communication with clients and providers
• Motivation to receive feedback and continually grow
• High School Diploma/GED required
• Minimum of 2 years of related experience preferred
• Must be legally authorized to work in the United States on a full-time basis upon hire.
• Full-time flexibility - we are open Monday-Friday 7:00am-8:00pm and Saturday 8am-4pm.
• We schedule rotating shifts for the team that provide support for the needs of the office.
• Business hours are: M-F 7am-8pm; S 8-4. We schedule five 8 hour shifts per week, with alternating Saturdays.

Benefits

We provide our full-time employees with:

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued annually
• 6 paid holidays per year
• 401k matching
• Life Insurance

• Professional development training and opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest to simultaneously be an employee of Mindful Support Services and a client of Mindful Therapy Group.

Job Type: Full-time, Rotating shifts, Occasional weekend shift

Salary: $18.00 per hour