Front Desk Operations

The front desk role is that of administrative support to ensure consistent security coverage, ratio and payroll compliance, customer support and assistance, staff support and assistance not to include classroom coverage; and closing housekeeping. The role acts as support to the Center Director and is the person in charge when the Center Director is off premises. They assist to oversee day-to-day operations of SWLC and enrollment.

Duties will typically include:

• Assisting Families and Staff with various needs (for example: payments, data updates, questions/concerns)
• Assist w/Classroom count, ratio, and staff schedule monitoring
• Answering Phones
• Security Coverage
• Ratio and Payroll compliance
• Use of various office machines
• Filing
• Closing Housekeeping

Requirements

YOU ARE THE IDEAL CANDIDATE IF YOU ARE:

• Reliable - you understand the emotional toll on children when their care is inconsistent. You respect your team with dependable attendance.
• Empathetic - you understand that leaving their child with others is not a decision parents make lightly and you offer ongoing communication and assurances that their child is in your good care.
• Responsive - you know that a child's behavior is often driven by unspoken thoughts or concerns and you work to meet them where they are and help them to manage their feelings.
• Encouraging - you instill confidence in everyone you interact with, from the children in your class, to your team members, and your families. Guidance or suggestions are constructive and non-judgmental.
• Emotional Balance - you understand that drama is for child's play and not a part of team interactions. You know how to ask for and offer support to team members without disruption to children's care.

YOU POSSESS THESE BASIC REQUIREMENTS:

• Be at least eighteen years old
• Associate degree or higher; or DCYF recognized equivalent
• 2 years+ experience in a center or school setting
• a minimum of 6 months of experience in administration or management
• Strong communication skills
• Professional attitude

The following are not requirements, but would be an added plus:

• Proficient with ProCare
• Proficient with Office Machines (scanner, fax, copier, phones, postage meter, label makers)
• Familiarity with alarm and entry systems (burglar, fire, keypad entry)
• Proficient with computer operations

• Knowledge of basic software programs, such as Word, Excel, Power Point, Publisher

Benefits

• Family is honored here - free or discounted childcare available (ask for details)
• Our team is appreciated - from the Owners to the Director, we regularly receive thank you’s through big and small gestures
• Health matters - our team members are offered Medical, Dental, Vision insurance
• Paid Time Off which exceeds mandated requirements
• Holiday Pay after 1 year
• Your future matters - from ongoing training opportunities to retirement fund matching, our team is encouraged to grow
• $16-18.50/hr (based on experience)