Customer Service Specialist
Solomon Park Research Laboratories, Inc.
Seattle, washington
Job Details
Full-time
Full Job Description
Answer incoming calls via computer software and assist customers
Research information in databases to resolve customer issues
Maintain composure in escalated situations
Operate accurately and efficiently in a fast-paced environment
Handle multiple responsibilities at one time
Utilize a variety of software programs to resolve customer inquiries
Provide Customers with critical service and product information, ensuring customer satisfaction
Requirements
Ability to be flexible and handle changes efficiently
Ability to remain calm under pressure in a fast-paced contact center environment
Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch
Ability to remain calm while taking back-to-back calls