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Customer Service Specialist

Solomon Park Research Laboratories, Inc.

Seattle, washington


Job Details

Full-time


Full Job Description

Answer incoming calls via computer software and assist customers


Research information in databases to resolve customer issues

Maintain composure in escalated situations

Operate accurately and efficiently in a fast-paced environment

Handle multiple responsibilities at one time

Utilize a variety of software programs to resolve customer inquiries

Provide Customers with critical service and product information, ensuring customer satisfaction

Requirements

Ability to be flexible and handle changes efficiently


Ability to remain calm under pressure in a fast-paced contact center environment

Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch

Ability to remain calm while taking back-to-back calls

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