Customer Facing Project Manager

About Us:

Gable.ai is a Seattle-based startup revolutionizing the data industry. Through our data communication, change management, and collaboration platform, we empower developers to build and manage data assets, bridging the gap between data producers and consumers to upscale data quality. Fresh out of stealth mode and backed by prominent venture partners, our mission is to reshape data management by fostering collaboration and innovation. Join us in transforming the landscape of the data industry!

We are seeking a highly organized and dynamic Customer-Facing Project Manager to join our team. In this role, you will be the primary point of contact for our enterprise customers, ensuring their needs are met and their projects are delivered successfully. You will collaborate closely with internal teams, including Product Managers, Engineers, and Internal Project Managers, to align customer requirements with Gable’s roadmap and capabilities. If you thrive on building relationships, solving complex problems, and delivering exceptional results, this role is for you.

Responsibilities:

• Customer Engagement: Serve as the primary liaison for enterprise customers, managing communication and fostering strong relationships.
• Requirements Gathering: Collaborate with customers to document project requirements, use cases, and success criteria.
• Timeline Management: Develop and maintain project schedules, communicating timelines, milestones, and progress clearly.
• Roadmap Alignment: Work with Product Managers and Engineers to prioritize customer needs and translate them into roadmap items.
• RACI Development: Define roles, responsibilities, and deliverables for each project.
• Issue Resolution: Identify and address risks and issues, coordinating with internal and external stakeholders.
• Status Reporting: Provide regular project updates to customers and internal teams, highlighting key decisions and progress.
• Cross-Functional Collaboration: Ensure alignment between customer-facing initiatives and internal priorities.
• Feedback Loop: Collect customer feedback to inform product development and enhance the customer experience.

Requirements

• Experience: 7+ years of experience in project management, with a strong focus on customer-facing roles. Experience working with enterprise customers in the technology or SaaS space is highly desirable.
• Technical Knowledge: Familiarity with software development processes or data platforms is essential. Prior experience as a software engineer or product manager is a plus. Knowledge of data is a significant advantage.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex concepts effectively.
• Organizational Skills: Proven ability to manage multiple projects simultaneously and deliver results on time.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to addressing challenges.
• Customer Focus: A passion for understanding customer needs and delivering value.

Benefits

• Be part of a pioneering team that is redefining the data industry.
• Work on cutting-edge technology with the opportunity to make a significant impact.
• Collaborate with a talented and passionate team of engineers and industry experts.
• Enjoy a dynamic, fast-paced, and supportive work environment.
• Competitive compensation package and benefits.

If you are passionate about the intersection of software engineering and data, and eager to contribute to the future of data management and collaboration, we would love to hear from you.

Gable.ai is an equal-opportunity employer and encourages applications from candidates of all backgrounds and experiences.