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Assistant Service Manager - Rattlesnake Harley Davidson

RideNow Powersports

Kennewick, washington


Job Details

Full-time


Full Job Description

At Rattlesnake Harley Davidson, our success depends on providing the best customer service in the industry! If you have a passion for riding, love providing an unparalleled experience to guests, and are wanting to make a valuable contribution in an exciting and growing company, ReadOn!

Rattlesnake Harley Davidson is a subsidiary of RumbleOn, the largest powersports retailer in America! This provides our team members with unlimited resources and opportunity! If you are a highly motivated Assistant Service Manager with strong leadership skills this could be the perfect fit!

Assistant Service Manager Responsibilities

  • Assist in managing and ensure success of all pertinent service department processes- appointments, retention, CSI, follow up, shop productivity, service upsell, hours per R/O, and more
  • Ensuring the timely turnaround for all vehicle repairs while simultaneously ensuring all safety standards are met
  • Effectively coach and train service department team members
  • Track the day-to-day performance, growth, and profitability of the service department
  • Build and maintain a loyal customer base by providing prompt, dependable, high-quality service to all customers
  • Maintain a list of all ROs and review daily for problems, deletions, and concerns
  • Handle customer concerns reasonably, showing empathy and a positive attitude to demonstrate our commitment to quality service
  • Any other duties deemed necessary for the overall success of the department and dealership as a whole
  • Maintain a positive working relationship with all departments and employees

Requirements

  • Minimum of 3+ years of progressive experience within a powersports service department
  • Full understanding of operations within the service department
  • Highly organized with a strong sense of urgency
  • A strong focus and determination for superior CSI scores (Customer Service Focus)
  • Strong sales and management skills
  • Previous experience in developing and coaching a high-performance service team
  • High school diploma or equivalent
  • Valid driver's license and motorcycle endorsement, required
  • Mechanically competent
  • Excellent customer service and communication skills

Benefits

What RumbleOn/RideNow/Rattlesnake Harley Davidson Offers You:

A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...

  • Excellent Healthcare Coverage, Dental, & Vision Insurance (we pay a generous portion of employee and dependent Medical insurance!)
  • Life and disability insurance
  • Generous Vacation/PTO Plan
  • Employee discounts
  • Dedicated leadership team who supports and cares for employees
  • The opportunity for growth and a solid long-term career...we promote from within!!
  • Competitive Pay - Generous base plus commission pay plan allowing you to make a great living!
  • Awesome company events...we work hard but play harder!
  • And more…

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*·

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