Tier 2 Customer Support (Help Desk) Analyst- Secret Clearance

Company Overview

Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital Transformation; Cloud Migration; Integration and Modernization; and Risk Management Framework Processes.

Job Description

Enterprise Horizon Consulting Group is looking for a motivated Customer Support (Help Desk) Analyst to join our team and support our DoD client. Under the oversight of the Customer Support Lead, the analyst’s responsibilities may include:

• Monitoring the customer support inbox with scheduled rotations within the team to ensure tickets and communication with end users are prioritized. 
• Preparing and participating in bimonthly training for new and current users.
• Reviewing work orders from site administrators. 
• Transforming user requests or requirements into technical design specifications and serving as a liaison between various parties.
• Researching and analyzing science, engineering, business, and other data processing problems to develop, recommend, and implement solutions to complex applications problems, system administration issues, or network concerns.
• Performing systems management and integration functions, improving existing systems, and reviewing system capabilities, workflow, and schedule limitations.
• Analyzing and recommending solutions to various issues.

Work Schedule

This is a remote position. Schedule is mandated by the gov’t client. The Analyst will support the rotating on-call system monitoring (no overnights).

Requirements

• Active Secret Clearance is required.
• Previous DoD customer support/help desk experience is highly desired.
• Experience supporting a DoD/Federal financial application is highly desired.
• Excellent analytical and critical thinking skills.
• Excellent oral and written communication skills. 
• Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook.
• Ability to work independently and take ownership of tasks.
• Ability to learn and apply technical concepts to assigned duties, analysis, planning, and coordination between network and data communications hardware and software.

Military Installation Access

• Active Secret Clearance is required.
• U.S. Citizenship required.
• Must be able to qualify for and obtain a base access pass in a timely manner.
• Must be able to obtain a favorable National Security Agency Check (NACI) including an FBI fingerprint check.

Benefits

Benefits 

We offer full-time salaried employees competitive salaries with a range of benefits, including medical, dental, vision, life insurance, simple IRA with company match, federal holidays, vacation time, and sick leave. 

$500 Referral Bonus 

If this position is not a perfect fit for you, but you know someone who would be a great match, please refer them to us via our Candidate Referral Program by going to: www.enterprisehorizon.com/candidatereferrals. If we hire them, you could receive $500! See the link for further details. 

Enterprise Horizon Consulting Group is an equal opportunity employer. Enterprise Horizon Consulting Group does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, marital status, sexual orientation, gender identity, national origin, ancestry, age (40 and over), physical or mental disability, or protected veteran status, or any other protected status in accordance with all applicable federal, state and local laws.