Technical Writer

TechFlow, a leading innovator in digital transformation, has an immediate opportunity for a Technical Writer to join our team! With over 25 years of experience and a 100% employee-owned structure, we pride ourselves on turning cutting-edge ideas into impactful solutions, especially in support of national defense programs. In this role, you will create and maintain clear, comprehensive, and user-friendly documentation to ensure the clients users—federal agencies, developers, and administrators—can easily leverage the platform’s capabilities. You will be part of a collaborative, innovative environment where your contributions will directly impact how federal agencies modernize their IT infrastructure and services.

The ideal candidate will bring experience in technical writing, proficiency with tools such as Microsoft Office, GitHub, and Docker, and a strong understanding of cloud technologies. Familiarity with GitLab is also a plus. This is a unique opportunity to work on high-impact documentation for a platform designed to meet the rigorous needs of government agencies.

If you're passionate about supporting national defense programs and helping federal agencies modernize their IT infrastructure, we encourage you to apply and join TechFlow in delivering innovative cloud solutions.

Key Responsibilities

• Technical Documentation: Create and maintain a wide range of technical documentation.
• Collaboration: Work closely with engineers, product managers, and other stakeholders to gather technical information and ensure that documentation accurately reflects the latest platform features and updates.
• Content Strategy: Establish and maintain a consistent documentation style guide to ensure all content is clear, accurate, and accessible for users of varying technical backgrounds.
• Version Control: Use GitHub (and GitLab, if applicable) to manage documentation versions, collaborate with team members, and track changes over time.
• Tool Proficiency: Utilize Microsoft Office Suite for document creation, Docker for content related to cloud infrastructure and containerization, and GitHub for version control.
• User-Centric Focus: Write clear, actionable content that is useful to a wide range of audiences, including federal agency developers, administrators, and IT professionals.
• Quality Assurance: Review and edit documentation produced by other team members to ensure clarity, accuracy, and alignment with TechFlow and customer standards.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• 4+ years of professional experience in technical writing, preferably in cloud technologies or software development, with a focus on federal or government IT solutions.
• Solid understanding of cloud computing principles, especially within the context of federal cloud services, security, and compliance (e.g., FedRAMP, NIST).
• Ability to obtain and maintain Public Trust Security Clearance.
• Tool Proficiency
• Microsoft Office Suite: Strong skills in Word, Excel, and PowerPoint for creating technical documentation.
• GitHub: Familiarity with version control and collaboration using GitHub repositories.
• Practical knowledge of Docker, particularly in cloud infrastructure and containerized environments.
• Experience with GitLab for version control and CI/CD-related documentation.

Desired Qualifications

• Exceptional attention to detail to ensure technical accuracy and consistency in all documentation.

• Strong written and verbal communication skills with the ability to explain complex concepts clearly and concisely.

Benefits

Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as DreamWorks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges.

Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.

TechFlow has four principal lines of business: Platform Services, Digital Services, Base Operations and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.

TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!

• Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines)
• 401k plan with Roth option.
• Eligibility for an employer match.
• Immediate vesting
• Paid time off
• Holidays – 11 paid holidays per year
• Comprehensive medical, dental, and vision plans
• Company-paid Life & AD&D insurance plan
• Employee Assistance Program
• Wellness Resources
• Company-paid training and development program
• Voluntary benefits include:
• Life & AD&D Insurance for employee, spouse, and children
• Short-term and long-term disability (per plan guidelines)
• Legal Shield and Identity Theft protection plans
• Pet Insurance

#techflow