Technical Services Project Manager (PR23154)

Job # PR23154

Job Title Technical Services Project Manager

Office Location Roanoke, VA or Houston, TX preferred

Business Function/Department Energy & Infrastructure Solutions/Technical Services

Sales Territory, if applicable N/A

General Role Description

Lead and manage matrix teams to complete execution of service projects, requests, and agreements ensuring successful and timely analysis, resolution, and reporting of client issues

Role Accountabilities

-    Serve as single point of contact for client service projects, agreements, and spare parts

-    Monitor open service requests, coordinating cross-functional teams to resolve client installed base issues, obtain respective supplier root cause analysis, and provide corrective action reports to meet client expectations, escalating to immediate manager as necessary

-    Drive client satisfaction through effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery

-    Coordinate cross-functional project teams, including parent company resources and suppliers, for successful execution of service projects, ensuring that company objectives are met

-    Provide timely updates on service project performance, status, and client relationship issues to immediate manager.

-    Recommend and implement risk assessment and abatement plan to meet targets

-    Identify opportunities and provide recommendations to business unit for improvements on installed base management, new solutions development, products, service features, and applications to drive business growth

-    Produce and maintain records of service project communications, contract variations, projects, and business activities per corporate guidelines

-    Design competitive and viable technical approaches to resolve client issues

-    Produce accurate project execution estimates for cost and price evaluations of potential service orders

-    Develop pricing strategies to maximize service project margins

-    Evaluate supplier proposals to determine best technical and most economical solution for the application

-    Identify opportunities, initiate, and execute process improvement initiatives in the organization

-    Provide individual contributions necessary to meet client and business commitments

-    Collect, analyze, and regularly report fleet data to management

General Employee Accountabilities

-    Bring full effort to bear on tasks assigned by manager

-    Give manager best advice

-    Give earliest notice when work cannot be delivered as specified

-    Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

-    Exemplify Company Core Values:  Integrity, Client Focus, Team Orientation, and Personal Commitment

-    Comply with all Company policies, practices, and procedures and all regulations and laws

-    Recommend viable improvements proactively

-    Ensure effective utilization of business tools and processes

Minimum Qualifications

-   Bachelor’s Degree in Electrical, Mechanical, or Computer Engineering or related field or equivalent via education and/or work experience

-   2 years of project, engineering, or technical leadership, or directing commercial transactions on projects in a technical environment

-   Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

-   Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

-   Demonstrated continuous improvement in areas of responsibility

-   Proficiency in MS Outlook, Excel, Word, and PowerPoint

-   Availability to travel domestically and internationally 25% of the time, often on short notice

Preferred Qualifications

-   5 or more years of project management experience, including capital contracts in excess of $1M per contract

-   5 or more years of systems or application engineering experience

-   Demonstrated success in client facing, sales or marketing related

-   Proficiency in Oracle

-   Proficiency in MS Projects, Access

Link to TMEIC Corporation Americas website:  https://www.tmeic.com/.  To be considered an applicant for any available positions, individuals must complete an online job application for each posting.  A resume may be attached to the online application but is not considered a substitute for the information in the application.  Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer