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Supportive Housing Case Manager FT

Shelter House

Fairfax, virginia

Job Details



Full Job Description

Title: Supportive Housing Case Manager Admin

Department: Supportive Housing Program Manager

FLSA Status: Exempt

Location: Admin

Salary: $52,000 – 56,000

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children.

Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.). In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums.

About the Role:

The Supportive Housing Case Manager will work with a caseload of 10-20 single and family households in supportive housing. The clients in these programs experience concerns from mental health diagnoses, substance abuse, physical/developmental disabilities, child protection involvement, limited income, domestic violence, and chronic or long-term homelessness. He/she will support the housing first model with a trauma informed care approach that will maximize the likelihood of client success and long-term self-sufficiency. Responsibilities include conducting individual needs assessments, program planning, empowering clients to maintain their housing, and ultimately empowering clients to work toward self-sufficiency. The Case Manager will guide both single and family households to services and resources to help them stabilize, rebuild their lives, and graduate out of the Supportive Housing program. This position is funded by a HUD grant. The current grant ends on July 31, 2024 and is subject to a one-year renewal. Positions funded in whole or part by external grants are subject to immediate termination if the grant funding ceases.


Duties and Responsibilities:

  • Using a strengths based approach to perform assessments to gauge client’s strengths, physical health, mental health, social needs, educational needs, level of life skills, and employment readiness
  • Use assessment outcomes to determine, in conjunction with the client, what supports are needed to maintain stability and achieve short and long term goals
  • Develop Individualized Service Plans
  • Assist clients in securing appropriate services and coordinate delivery of all services to clients (i.e. employment, housing, finance, mental health services, etc.)
  • Provide support to clients experiencing crises and implementation of emergency procedures
  • Create and maintain financial budgets and money management education with clients; work with clients to ensure rent and utilities are paid in a timely fashion.
  • Encourage the client and/or family to focus their efforts on attaining the objectives specified in their service plan
  • Empower and guide clients in their successful completion of the housing program
  • Assist clients in planning for discharge/graduation from the program when appropriate.
  • Maintain complete client records in accordance with agency and best practice standards
  • Timely documentation of all contact with clients in client file and HMIS as required, as well as completion of annual reassessments and quarterly reviews.
  • Participate in on call rotation.
  • Participate in staff meetings and trainings as directed by supervisor
  • Ensure compliance with all agency policies
  • Function as a contributing member of a multidisciplinary team with Shelter House Inc. and partner agencies to ensure clients receive needed services in a timely manner
  • Assure that all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely manner
  • Proficiently utilize Microsoft Suites applications (email, calendar, drive, docs, etc.) as a part of day to day work requirements
  • Safely utilize Shelter House owned vehicles to drive clients to various locations.
  • Exemplify the Shelter House core values; Inclusivity, Collaboration, Accountability, Respect and Empowerment
  • Other Duties as assigned


  • A bachelor's degree in human services/ related field or commensurate experience
  • 1+ years of case management/ direct services/other related experience
  • Strong written and oral communication skills
  • Ability to prioritize competing priorities and make sound judgements
  • Ability to complete tasks while navigating frequent interruptions
  • Ability to deliver creative, resourceful solutions to unique challenges
  • Strong organizational and time management skills
  • Valid Driver’s License and reliable transportation
  • Ability to Drive a 15 passenger van
  • Willingness to work evenings and weekends when needed

Physical Requirements:

  • Annual TB Test is required
  • Ability to sit or stand for long periods
  • Ability to lift items weighing 10-20 pounds

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Shelter House’s is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.

Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email

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