Store Manager - Smoothie Bar & Wellness Café

Position Overview:
The WelFore Flavors Store Manager is a hands-on leadership role responsible for driving store performance, leading a dynamic team, and ensuring top-tier customer experiences. This individual will oversee daily operations, optimize inventory and cost control, and foster a thriving, wellness-focused environment. The ideal candidate is passionate about nutrition, customer engagement, and business growth, ensuring that WelFore Flavors remains a top destination for flavorful, health-conscious options.

Requirements

Sales & Business Performance

• Drive store revenue by implementing strategic initiatives to increase foot traffic, average transaction value, and customer retention.
• Analyze key performance metrics (sales reports, inventory turnover, labor efficiency) to identify opportunities for growth.
• Develop and execute marketing and promotional campaigns, including sampling and community engagement activities.
• Optimize menu offerings through trend analysis and customer feedback to drive sales and enhance brand positioning.

Leadership & Team Development

• Recruit, train, and lead a high-performing team dedicated to exceptional customer service.
• Foster a positive, collaborative, and inclusive work environment that supports growth and innovation.
• Provide ongoing coaching, mentorship, and performance evaluations to empower team members.
• Ensure labor scheduling balances operational needs with cost efficiency.

Operational Excellence & Inventory Management

• Oversee daily store operations, ensuring adherence to standard operating procedures.
• Manage inventory levels, forecasting demand and minimizing waste while maximizing profitability.
• Ensure proper maintenance and functionality of equipment, coordinating repairs as needed.
• Uphold efficiency in workflow, ensuring quick service without compromising quality.

Food Safety & Compliance

• Enforce all food safety and sanitation regulations, ensuring strict adherence to ServSafe and local, state, and federal guidelines.
• Train and hold employees accountable for maintaining health and safety standards.
• Conduct routine inspections and audits to ensure compliance.

Customer Engagement & Brand Representation

• Lead by example in delivering outstanding customer experiences, fostering a welcoming environment.
• Handle customer concerns professionally, ensuring swift resolution and satisfaction.
• Promote WelFore Flavors' mission of providing world-class, Caribbean-inspired flavors and wellness-focused offerings.
• Actively engage with the local community, participating in events and partnerships that enhance brand visibility.

Qualifications & Skills:

• Experience: Minimum of 3 years in retail, food service, or hospitality management with a track record of meeting/exceeding sales targets.
• Leadership: Strong ability to lead, inspire, and develop a team in a fast-paced environment.
• Customer-Centric: Passion for delivering an exceptional guest experience with a hospitality mindset.
• Operational Expertise: Proficiency in inventory management, scheduling, and process optimization.
• Analytical Thinking: Ability to interpret sales data and drive data-informed decisions.
• Communication & Problem-Solving: Strong interpersonal skills, decision-making ability, and adaptability.
• Technology Skills: Familiarity with POS systems (Lightspeed preferred) and reporting tools.

Additional Requirements:

• Ability to work a flexible schedule, including weekends and holidays.
• ServSafe certification (or ability to obtain within 30 days).
• Ability to lift up to 30 lbs and stand for extended periods.

Join Us:
At WelFore Flavors, we are more than just a smoothie bar—we are a movement for bold flavors, health-conscious choices, and community-driven wellness. If you're an ambitious leader passionate about nutrition, service, and business success, we’d love to meet you!

How to Apply:
Submit your application with a resume and a brief cover letter detailing your experience and why you’re the perfect fit for WelFore Flavors. We look forward to welcoming you to our team!

Benefits

• Minimum $15.00 per hour Plus Tips
• Performance Bonus optional