ServiceNow Platform Administrator

This program drives critical outcomes for our nation’s most vital operations, ensuring unparalleled effectiveness and precision. If you’re ready to contribute to a mission-focused team making a real impact, we’d love to have you on board!

We are looking for a ServiceNow Platform Administrator with agile methodology experience to support our Federal customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment. On this program, we will deliver capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk and endpoint management.

As a platform administrator, you are responsible for all aspects of platform which include monitoring health, usage, operations, and performance.

• Maintain sound understanding of enterprise and platform level architecture as it relates to managing the ServiceNow instances.
• Manage the patch and upgrade cycle of the platform coordinating with various teams to ensure minimal impact.
• Oversee the development pipeline and assist with update set promotions such that there is a consistent and reliable process for moving work into production.
• Assist with production troubleshooting and providing logs, data, artifacts in support of the environment.
• Operate existing applications and features in the platform and provide production support for those areas.
• Assist with clone down of production over lower instances as appropriate, working with teams to identify preserver and exclusion rules to maximize clone benefits with minimal disruption to teams.
• Keep up to date with industry trends and developments.
• Performs Architecture design and reviews as required, ensuring initiatives are aligned with future state.
• Identifies risks, opportunities, compliance issues or other architectural concerns with the platform.
• Active participation in Agile Scrum sprint planning, artifact creation, sprint testing, regression testing, demonstrations and retrospectives and solution releases as requested.

Requirements

• Experience as a ServiceNow Platform Administrator within a large enterprise.
• The ability to create and maintain internal technical documentation, manuals, policies, and processes as it relates to operating and running the ServiceNow platform.
• Good ability to anticipate issues and formulate remedial actions.
• Excellent technical, diagnostic, and troubleshooting skills.
• Ability to collaborate with Developers, Program Managers, Testers, and Production Support Engineers to implement innovative technical solutions via iterative approach reducing time to delivery.
• Experience managing and maintaining self-hosted ServiceNow instances.
• Outstanding communication skills, influencing abilities, and client focus.
• Professional proficiency in English is required.
• Current, active Top Secret security clearance.
• Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position.

Benefits

Eligibility requirements apply.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Employee Assistance Program