Service Manager Heavy Equipment

Do you thrive in a fast-paced environment, fueled by cutting-edge innovation? Are you passionate about leading high-performing teams and exceeding customer expectations? If so, this pivotal Service Manager role with a leading equipment dealership might be your perfect fit.

Lead a rockstar service team and deliver unparalleled results:

• Guide and empower highly skilled technicians, fostering continuous learning and development.
• Oversee all service operations, ensuring swift repairs, minimized downtime, and maximum customer satisfaction.
• Be at the forefront of innovation, working with state-of-the-art equipment and driving industry standards.
• Plan and schedule service jobs, assigning tasks based on expertise.
• Develop and implement training programs to enhance skills and knowledge.
• Monitor and maintain inventory levels of parts and supplies.
• Review and approve service quotes and invoices.
• Collaborate with other departments to resolve customer issues and provide exceptional service.
• Stay current with industry trends and technologies to drive continuous improvement.
• Supervise the quality of work, ensuring performance standards are maintained.
• Conduct follow-up satisfaction calls and address any negative feedback.
• Drive customer sales by recommending necessary work based on inspections.
• Provide technical advice, estimated repairs, costs, and expected completion times.
• Ensure timely and profitable service job completion (internal & external).
• Personally update customers on potential delays and provide ongoing updates.
• Maintain accurate records of communications with customers, vendors, and associates.
• Work closely with parts, sales, and rental departments for support and collaboration.
• Maintain all required logs, registrations, and licenses for vehicles and equipment.
• Conduct annual employee reviews.
• Participate in company events, team-building activities, and off-site training.

Operational Efficiency and Development:

• Apply experience and judgment to interpret and implement senior management directives.
• Drive ongoing training and retention programs for technicians.
• Develop and implement processes to improve operational efficiency.
• Maintain a safe and compliant working environment.
• Ensure optimal reliability and safety of company assets while controlling costs.
• Provide weekly service activity updates to the VP of Product Support, including potential issues.
• Advise management on recommended improvements.
• Communicate job status, progress, and activity updates to sales, rental, and management.

Requirements

If you possess the following, we encourage you to apply:

• Proven leadership skills: Inspire and motivate your team to achieve peak performance.
• Technical expertise: Understand the complexities of equipment and service procedures.
• Customer-centric approach: Build strong relationships and resolve issues with a smile.
• Excellent communication and interpersonal skills: Collaborate effectively with colleagues and customers alike.
• Drive for continuous improvement: Always seek ways to optimize processes and exceed expectations.

This is more than just a job; it's a chance to make a real difference in a dynamic and rewarding environment. Are you ready to step up and lead? Apply today and join a team committed to excellence!

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance