Senior Process Analyst

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

We are seeking a highly motivated and detail-oriented Senior Process Analyst to manage and maintain our corporate ISO certifications (ISO 9001, ISO 20000, ISO 27001) and CMMI ML3 certifications. The ideal candidate will write, maintain, and improve enterprise process documentation and improvement efforts while driving internal projects toward achieving CMMI high maturity levels (CMMI 4/5). A key focus of this role is to ensure that processes are streamlined and effective, with the goal of making the processes work for the organization, rather than burdening it with unnecessary complexity.

Location: This position will be performed primarily in a remote working environment, but candidates will be required to attend as needed meetings located at our HQ location in Vienna, VA.

• ISO Certification Management: Oversee the management and ongoing maintenance of ISO 9001, ISO 20000, and ISO 27001 certifications, ensuring compliance with relevant standards and continuous improvement of quality management systems.

• CMMI Certification Management: Maintain and support the organization’s CMMI ML3 certifications and lead efforts to drive processes toward high maturity levels, including ongoing assessments and audits.

• Process Documentation & Improvement: Work closely with cross-functional teams to document and improve internal processes, focusing on creating lean, efficient workflows that enhance productivity and reduce inefficiencies.

• Project Management: Lead internal projects to improve process maturity in accordance with CMMI high maturity level standards. Coordinate resources, timelines, and deliverables to ensure successful outcomes.

• Audit Preparation & Support: Prepare for and support internal and external audits for both ISO and CMMI certifications. Maintain audit readiness and documentation.

• Training & Awareness: Develop and deliver training materials and sessions for staff on ISO and CMMI processes to ensure awareness and adherence across the organization.

• Process Streamlining/Automation: Continuously assess and refine business processes to ensure they add value and do not create unnecessary complexity, adhering to the principle of "making the process work for us." Review all processes and work with system owners to address and implement opportunities to automate manual processes.

• Collaboration: Work with process and system owners and other stakeholders to identify areas of improvement, ensuring alignment with business goals and regulatory requirements.

1. Metrics & Reporting: Track, analyze, and report on process performance metrics, ensuring that improvements are quantifiable and contribute to overall business efficiency. Work with the Quality/Performance Management Director to implement and manage streamlined metrics collection and dashboard use.

Requirements

• Bachelor’s Degree in Business Administration, Quality Management, Engineering, or a related field.
• 7+ years of experience in process management, ISO certification, and CMMI practices.
• Experience in federal contracting or a highly regulated industry.
• Strong knowledge of ISO 9001, ISO 20000, ISO 27001, and CMMI Maturity Levels.
• Experience with internal audits and external certifications.
• Exceptional project management skills, with the ability to manage multiple projects and deadlines.
• Strong analytical and problem-solving abilities with a focus on efficiency and streamlining.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• US Citizenship

Preferred:

• Certified ISO Internal Auditor or similar certification.
• Familiarity with engineering and process improvement methodologies (e.g., Agile, Lean, Six Sigma).
• Data visualization skills – e.g., PowerBI, Tableau, etc.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer great benefits – Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period.  ITC Health benefits have a $0 premium for certain plans for eligible employees.

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.