Senior Implementation Specialist - US Based Remote Opportunity

ABOUT US

Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 900 diverse member colleges & universities using the Common App's free online application. 

If you are an experienced Senior Implementation Specialist professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Senior Implementation Specialist. 

RESPONSIBILITIES

The Senior Implementation Specialist supports the onboarding efforts for Common App new member colleges and universities.  This person offers technical expertise and acts as a designated subject matter expert on all services within the Common App product suite and Implementation process. The Senior Implementation Specialist serves as the primary point of contact for a portfolio of new members, assisting with on-boarding, training, configuration of school-specific requirements, sharing industry trends, and other pertinent information and support. The Senior Implementation Special serves as a project/process leader within the Implementation team.

Requirements

QUALIFICATIONS

This role requires:

• Candidates must live in the United States.
• Bachelor's degree in Education, English, Business, Communications or similar field from a four-year college or university.
• 3-5 years of successful, progressive experience in management, communications, account management or customer service positions; or an equivalent combination of education and experience.
• Progressive customer service, account management, or product implementation.
• Exceptional verbal and written communication, presentation, and listening skills.
• Ability to break down and guide individuals through a complex process, articulate each step in a concise way, and effectively manage multiple milestones with a variety of members. 
• Possess outstanding organizational skills, keen attention to detail, and the ability to successfully manage multiple accounts and priorities.
• Ability to effectively present information and respond to questions from senior management, staff, and member colleges and universities in a concise and positive manner.
• Be a quick learner in order to understand a variety of technology and membership platforms, membership support structure, implementation and ongoing membership processes, products and processes to educate schools. 
• Ability to understand organizational structure, technology, products, and processes to educate both internal teams and member schools.
• Work effectively in a collaborative, team-oriented environment while also being a strong individual contributor.
• Professional demeanor and positive attitude.
• Ability to learn and reteach new technology is a must for this position.
• Working knowledge of Microsoft Office and Google Suite. 

The ideal candidate will possess:

• Experience with Salesforce, Acuity Scheduling, Google Suite, WebEx, Zoom and Liaison CAS software.
• Knowledge of Common App software or organization.
• Analytical ability.
• Experience in member relations or admissions/enrollment management.
• Professional experience or knowledge of higher education systems.
• Extensive project management experience
• A passion for higher education is a plus. 

PAY RANGE

Target hiring salary range $75,000 - $82,981

Benefits

Common App is a virtual first environment. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including: 

• Paid time off
• Vacation Leave (starting at 10 days per year)
• Sick Leave (15 days per year)
• Paid Holidays (New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, July 4th, Labor Day, and Thanksgiving Day)
• Floating Holidays (9 days to be used at employee’s discretion)
• Mental Health Days (12 per year)
• Healthcare
• Medical (2 plan options with Cigna including an option for 100% employee coverage)
• Health Savings Account (HSA) with annual employer contribution starting at $1,500 or Flexible Spending Account (FSA), depending on plan election
• Dental (plan with MetLife offering 100% employee coverage)
• Vision benefits (plan with Cigna offering 100% employee coverage)
• Short + Long Term Disability (100% employer paid)
• Life + AD&D (100% employer paid)
• Additional Voluntary Life + AD&D insurance available
• Employee Assistance Program (EAP)
• Added compensation
• 403(b) Retirement Plan with 5% employer contribution + additional 5% employer match
• Stipends (virtual office set up and monthly remote work support)
• Future growth opportunities within the organization

We work to maintain the best possible environment for our staff, where people can learn and grow. We strive to provide a diverse, collaborative, team-oriented, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

HOW DO I APPLY

To apply for this opportunity, send your resume and cover letter with salary expectations.