PHFS - Assistant Director of Programs

Title:  Assistant Director of Programs 

Department: Patrick Henry Family Shelter 

Reports to:  Director of Family Homeless Programs Region II 

FLSA Status: Exempt 

Salary: $64-$69K

About Us: 

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children.   

Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).  In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums. 

About the Role: 

The Assistant Director manages the service delivery team for the following programs serving households with children:  

• Homelessness Prevention Services (Regions II)   

• Emergency Shelter & Rapid Rehousing Services (Region II)   

The Assistant Director provides support to ensure safe, efficient, and effective operation of all programs.  The Assistant Director develops strategies in collaboration with the Director of Programs and Services (Region II) to accomplish program goals in accordance with agency philosophy and values.  The Assistant Director is responsible for ensuring that best practices are implemented according to program type.    

Requirements

How you will contribute: 

• Lead the Senior Case Manager, Housing Locator, Family Supportive Housing Specialist, and Case Management Team in the daily operation of services provided 

• Participate in client meetings as needed to support the service delivery team   

• Act as advocate on behalf of the population served and/or individual clients when necessary  

• Conduct ongoing program evaluation, needs assessments, and client satisfaction activities   

• Hear and address client grievances and appeals   

• Monitor the files to ensure documentation is complete  

• Provide coaching and development support to direct reports through regularly scheduled one on one meetings and evaluations  

• Design and implement in-service training and professional development program for program staff  

• Assist Director in creating a professional environment which supports team building, self-directed work teams, and a learning organization  

• Assist the Director in the design, implementation, and evaluation of the programs  

• Assist the Director in creating and implementing policies and procedures  

• Ensure that available funding sources are spent, tracked, and that required documentation is completed and filed 

• Ensure compliance with and update emergency preparedness plans  

• Ensure contractual compliance with Fairfax County as well as state and federal regulations 

• Serve as the program representative to various committees and workgroups  

• Network with other providers and attend community meetings on behalf of agency and / or program  

• Ensure compliance with Fairfax County HMIS requirements and verify / monitor the accuracy of the data  

• Proficiently utilize Microsoft Suites applications (email, calendar, drive, docs, etc.) as a part of day to day work requirements  

• Safely utilize Shelter House vehicles to transport clients or drive on behalf of Shelter House as needed 

• Verify and approve staff timesheets and leave requests  

• Coordinate the on call schedule for the service delivery team and serve as a back-up  to help staff address crisis issues  

• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment 

• Perform other duties deemed necessary to support the program and agency 

About You: 

Required: 

• A bachelor's degree in human services/ related field or commensurate experience 

• 1+ years of program and staff management experience  

• Strong public speaking and communication skills 

• Strong written communication skills 

• Ability to prioritize competing responsibilities and make sound judgements 

• Valid Driver’s License 

• Willingness to work evenings and weekends when needed 

Preferred: 

• A master’s degree in human services / related field 

• Experience leading/ supporting programs serving homeless families 

• Experience leading/ managing in a residential environment  

Physical Requirements: 

• Annual TB Test is required 

• Ability to sit or stand for long periods 

• Ability to lift items weighing 10-20 pounds 

 ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities

Act of 1990. Any person in need of an accommodation should contact Human Resources directly for assistance.

Equal Opportunity Employer 

**We are unable to sponsor or take over sponsorship of an employment visa at this time.**