Night Manager - Hampton, VA

City Wide Facility Solutions is seeking a dedicated Night Manager to join our team in Hampton, VA. This role is crucial for ensuring the quality of our janitorial services and maintaining strong relationships with our clients and Independent Contractors (IC).

As a Night Manager, you will:

• Oversee the quality control of janitorial operations across various sites.
• Ensure client satisfaction by managing service expectations and addressing any concerns.
• Work collaboratively with Independent Contractors to meet the cleaning standards.
• Create and maintain positive working relationships with both clients and contractors.

Work Schedule:

This is a full-time position, satisfying the evening shift from Monday to Friday, typically starting at 5 PM.

Key Responsibilities:

• Review scope of work and perform quality assurance checks.
• Communicate daily with Facility Solutions Managers regarding operations and any critical issues.
• Handle customer complaints, inspections, and requests efficiently.
• Implement City Wide policies and procedures to maintain operational standards.
• Ensure compliance with client policies regarding cleaning standards, tools, and equipment usage.

Requirements

• High school diploma or equivalent required.
• 2-3 years of management experience, preferably in the janitorial or facilities maintenance industry.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Bilingual (English/Spanish) preferred.
• Proficiency in using MS Office and experience with CRM systems is an asset.
• Strong attention to detail and organizational skills.

Benefits

City Wide Facility Solutions offers a competitive compensation and benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k. In addition, City Wide prides itself with a culture rich in history and collaboration, all within an exciting, fast-paced atmosphere that fosters continual learning. We also offer community based enrichment, including paid time to support charities of choice!

City Wide Facility Solutions is a fast-growing company with more than 90 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have been in business for more than 60 years and continue to experience high growth and profitability across our franchise business. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.