Hypothermia Coordinator (On Call/Weekday - 4pm-12am)

Title: Hypothermia Coordinator

Department: Loudoun Homeless Services Center (LHSC)

Reports to: Assistant Director of Operations

FLSA Status: Non-Exempt; Temporary; Seasonal

Hourly Rate: $20/hour

# of Openings: 1 On Call Vacancy

About Us

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children.

Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.). In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums.

About the Role

Hypothermia Coordinators are responsible for supporting the operation of the temporary Hypothermia program between November 15 and March 31. The Hypothermia Coordinator will set up the Hypothermia program space, pick up and drop off program participants utilizing a large Shelter House owned vehicle, conduct program participant orientations, distribute meals, schedule shower use, and ensure participants’ needs are met. Hypothermia Coordinators will provide participants with information on resources such as the Drop-In Day Program and Emergency Shelter, and are responsible for recording and reporting information on the participants utilizing the hypothermia program.

How you will contribute:

• Ensure the smooth running of the hypothermia program and a safe and welcoming environment for participants by:
• Monitoring and maintaining participant safety and count throughout the entire shift.
• Documenting the completion of the regular walkthrough of the site to ensure safety of the building and participants.
• Organizing and passing out cots and bedding once the floors have been swept and mopped.
• Cleaning and organizing supply, cot, and bedding in the storage area.
• Keeping the hypothermia area clean at all times.
• Notifying the supervisor of any critical incidents and completing a Critical Incident Report before the end of shift for supervisor review and submission.
• Providing support, problem resolution, and emergency crisis intervention and stabilization services for shelter guests.
• Performing frequent physical activities, including unloading, and stocking donations, distributing supplies, laundry, organizing, and completing grounds checks and facility checks.
• Preparing coffee and setting out continental breakfast in the morning.
• Maintaining the dignity and confidentiality of all participants during service delivery and treating each participant with dignity and respect.
• Completing intakes with new participants - explaining the program, schedule, expectations/community guidelines, completing paperwork, and ensuring participants understand the expectation of safety in the shelter.
• Providing an orientation and tour to new participants and answering questions for participants about the facility and available resources and services.
• Ensuring participant’s basic needs are met by distributing toiletries, laundry supplies, and other items to participants as needed and/or requested.
• Respectfully and firmly reminding participants of the agreed-on safety guidelines as issues arise and deescalate crisis situations if necessary
• Encouraging participants to engage with case management services through accessing the shelter and Drop In Day Program.
• Reviewing and updating the daily hypothermia shelter log by documenting all interactions with participants and any other significant events in the shelter; completing other required logs and reviewing emails and incident reports.
• Completing efficient and informative shift exchange with incoming/ outgoing staff and report on the day’s activities in order to maintain consistency throughout the day
• Maintain and operate Shelter House vehicles:
• Safely and responsibly operate company vehicles to support program and participant needs
• Ensure transportation routes are traveled safely and efficiently and in a timely fashion in accordance with all applicable laws and in line with the agreed-on schedule and route.
• Provide assistance to passengers with disabling conditions as necessary
• Maintain and enhance the integrity of shelter vehicles to include maintenance, inspection, cleanliness, and refueling
• Track and document all vehicle related services and needs and submit receipts as needed
• Maintain and submit driving log, detailing all trips made by shelter vehicle
• Document and report vehicle or building related incidents to the Residential Supervisor or another member of the management team as soon as possible
• Serve as emergency personnel; this position must report to work as scheduled regardless of circumstances (inclement weather, highway congestion, etc.)
• Participate in staff meetings and staff trainings as directed by supervisor
• Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc).
• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
• Perform other duties deemed necessary to support the program and agency

Requirements

Required:

• High school diploma or GED or commensurate experience
• 1+ year of customer service experience
• Flexibility and a passion for serving our neighbors experiencing homelessness
• Valid Driver’s License and clean driving record
• Willingness to work evenings and weekends when needed
• Ability to proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc).
• Must be able to attend trainings prior to the opening of the program in October and November

Preferred:

• 1+ year of experience in a homeless shelter, psychiatric, or human services setting
• Physical Requirements:
• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing up to 50 pounds
• Bending, stooping and crouching

Must be fully vaccinated against COVID-19 as defined by the CDC or qualify for a medical or religious exemption before starting work.

ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 Any person in need of an accommodation should contact Human Resources directly for assistance.

Equal Opportunity Employer.