Designer (UX) (TS/SCI required)- NGA

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts Inc. is seeking an experienced, cleared Designer to support our NGA customer.

Responsibilities:

• Apply user experience research by leveraging extensive knowledge of various sciences (e.g., Human Factors, Marketing, or Psychology)
• Apply web usability testing methods of web user research studies (e.g., usability studies, creation of user profiles or personas, participatory design, surveys, heuristic evaluations, and cognitive walkthroughs)
• Conduct user-eXperience (UX) research (to conduct heuristic evaluations) on websites, software applications, and mobile apps for customer web enterprises to enhance user’s experience.
• Design user-centered test plans across the design cycle from concept phase to post-release evaluations.
• Conduct web research studies (e.g., usability studies, creation of personas, and cognitive walkthroughs) to design user-centered test plans across the design cycle from concept phase to post-release evaluations.
• Incorporate quantitative and qualitative UX research methodologies to convey complex technical and business requirements.
• Conduct UX research through usability testing, interviews, card sorting, and other industry methodologies. Based on that research, provide data-driven reports, in a variety of formats, to diverse audiences.
• Conduct and incorporate UX research techniques such as:
• observations, understandings, analysis, interviews, surveys, questionnaires, card sorts, usability tests, tree tests, and A/B testing to prove or disprove assumptions, find commonalities across our target audience members, and recognize their needs, goals, and mental models in the customer digital space either live or remote.
• Apply web usability testing methods of web user research studies (e.g., usability studies, creation of user profiles or personas, participatory design, surveys, heuristic evaluations, and cognitive walkthroughs).

Location: This position can be performed in a hybrid work environment.

Requirements

• 7-10 years experience with the following: applying user research methods (e.g. usability testing, user interviews, surveys, card sorting, tree testing, field studies), integrating consumer research into a business’s product design practice, product usability testing tools in the product development process to help research, create, and test digital representations of work by leveraging specialized UX tools (i., Balsamiq, UX PIN, FIGMA), utilizing methodology concepts for analysis and brief findings to organizations as necessary.
• Bachelor's Degree in relevant field

Desired Skills:

• 2 years experience in UX research or related field
• 2 years experience in statistical analysis, qualitative analysis, or quantitative analysis.
• 2 years experience with analytics tools (i.e., Google Analytics, Matomo Analytics, Tableau).

Clearance:

• Must have active Top Secret SCI and willing/able to take CI polygraph

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our ITC community, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer great benefits – Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period. ITC Health benefits have $0 premium for certain plans as an employee.

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amount may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we have free tickets to Nationals games available upon employee request; we host happy hours, holiday events, fitness events, and annual celebrations. In alignment with our commitment to our communities, we host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

IT Concepts is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

IT Concepts maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure that our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, [Company Name] has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Position- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” You can upload your resume and complete all the application steps. You must submit the application for IT Concepts to receive. If you need alternative application methods, please email careers@useitc.com and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.    #itccareers