Customs Brokerage Manager

Join the Voyage with John A. Steer: Pioneering Customs Brokerage Since 1905. A proud member of the Alba Wheels Up family and a pioneer in Customs Brokerage.

We provide a comprehensive suite of services, including customs clearance, bonds, insurance, consulting, and custom reporting. Join us as we navigate the complexities of global trade, ensuring smooth sailing for our clients.

Fantastic opportunity awaits for an accomplished Licensed Customs Broker. Get ready to lead and inspire a highly skilled and committed team within a dynamic and expanding company that offers promising pathways for career advancement.

Job Description:

Responsible for the management and successful growth and development of a strong Customs Brokerage department. Coordinate and oversee the Customs Brokerage department to ensure the compliance of employees with the company policies, U.S. Customs regulations, customer service requirements/procedures, protection of the company liability and day-to-day clearing of inbound cargo.

Oversee, assist, train and maintain responsibility for the preparation of Customs entries and overall workflow. Maintain a high level of professionalism, attention to detail, ability to prioritize and multi-task various tasks and responsibilities.

Responsibilities:

• Organization and leadership of the Customs Brokerage department
• Ensure that the Customs Brokerage Department is producing timely, quality and accurate flow of information by providing support and assistance as needed, and fairly distributing the workload
• Identify strengths and weaknesses within the Customs Brokerage department and work to makes improvements where necessary
• Train and advise department members in areas of Customs Brokerage Regulations (Provide additional training, instruction, re-distribution of work, etc.)
• Monitor team performance against company standards and department goals. Regular audit of shipment documents and accounting practices
• Monitor problem files and implement corrective action when needed
• Issue work instructions to department members to ensure timely and orderly file flow including release, billing and auditing
• Provide management guidelines, training and organization to the department. Show leadership abilities and initiative. Make adjustments to systems which will allow the department to function more effectively and efficiently as a whole
• Outline responsibilities to each member of the department
• Conduct regular department meetings, communicate department goals and expectations
• Work closely with other departments and Alba Wheels Up offices to deliver a high level of service to our clients

Qualifications:

• Bachelors Degree is preferred
• Must have and maintain an active Customs Brokerage License
• Customs Brokerage import experience
• 4 - 5 years of experience in a supervisory/management role within a Customs Brokerage
• department
• Employee must have basic user knowledge of computer programs such as Word, Excel and
• Outlook
• Experience with Cargowise is a plus
• Proven analytical and problem solving skills
• Excellent communication skills, both verbal and written
• Excellent team-building skills and ability to train staff
• Ability to delegate workload to team
• Strategic planning experience
• Strong organization skills and ability to multitask
• Proven professionalism and reliability
• Strong mathematical skills, such as; appropriately add and compute fees, percentages taxes, currency conversions, weight, cube, measures, U.S. Customs and other agency fees

John A. Steer Company is an Equal Opportunity Employer