Customer Service Specialist

Job Title: Customer Service & Experience Specialist
Work Location: Richmond, VA 23236 North Chesterfield, VA 23234, Rockwood, VA 23236, Virginia
Company: Darbonnier Tactical Supply (DTS, LLC)
Website: https://www.dtacticalsupply.com
Job Type: Full-Time, In-Person
Expected Hours: 40 hours per week M-F

Company Overview:
Darbonnier Tactical Supply (DTS, LLC) is a premier provider of mission-essential equipment to the Department of Defense and various federal, state, and local agencies, as well as law enforcement and first responders. Composed of prior military and law enforcement professionals, we are dedicated to supporting those who continue to protect and serve. Our team is committed to delivering exceptional service, ensuring the highest level of support to those who depend on us.

Job Summary:
We are seeking a highly motivated, goal-oriented, and organized Customer Support & Experience Specialist to join our dynamic team. In this role, you will assist our sales representatives, interact with customers, and help ensure customer satisfaction through prompt follow-up and relationship-building. If you’re enthusiastic about providing top-tier customer service and are eager to help our team succeed, this is the perfect opportunity for you to grow with us.

Duties and Responsibilities:
As the Customer Service & Experience Specialist, your responsibilities will include but are not limited to:

• Assisting sales representatives with quotes, sales orders, and administrative tasks.
• Answering incoming calls and providing exceptional customer service.
• Following up with customers regarding quotes, orders, shipments, and overall satisfaction.
• Researching and working with vendors to gain product knowledge.
• Maintaining relationships with existing customers by checking in and fostering ongoing communication.
• Using computer programs such as Office 365, Outlook, Teams, and SAP for day-to-day operations.
• Creating contacts and building relationships with new customers.

Schedule:

• In-person, full-time position with an 8-hour shift, Monday through Friday.

Requirements

• Experience: Minimum of 2+ years in office administration and 4+ years in customer service.
• Technical Skills: Proficiency in Microsoft Outlook, Excel, and other relevant computer programs.
• Preferred Background: Prior military or law enforcement experience is highly encouraged.

Benefits

• Competitive salary, with a pay range of $23.00 - $26.00 per hour (DOE).
• Comprehensive benefits package, including:
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)

How to Apply:
If you're passionate about customer service and the customer experience and you are eager to contribute to a mission-driven organization, we want to hear from you!

To be considered for this exciting opportunity, please submit your resume.