Configuration Manager

TechFlow, Inc. is hiring an experienced Configuration Manager to support our Platform Services team. The ideal Configuration Manager will take lead in the setup, configuration, maintenance, and continuous improvement of the organization's CMMS software.

The Configuration Manager will collaborate with maintenance teams, IT, vendors, and other stakeholders to ensure the system delivers accurate, timely, and actionable data that supports maintenance management, equipment reliability, and asset performance goals. The Configuration Manager takes business requirements and translates them into workflows, reports, and configuration changes in the system to minimize the impact of changes through effective project and program planning.

Key Responsibilities

System Configuration and Setup

• Configure the CMMS system to meet organizational needs, including setting up users, permissions, workflows, asset hierarchies, and preventive maintenance schedules.
• Define and manage equipment data, asset information, and location structure within the CMMS.

Data Management and Integrity

• Ensure the accuracy, consistency, and completeness of asset, maintenance, and work order data within the system.
• Establish data standards and oversee data import, validation, and reporting processes.

Process Development and Improvement

• Develop and document CMMS usage guidelines and best practices for maintenance teams.
• Continuously review maintenance workflows and processes to ensure optimal configuration and use of the CMMS.
• Identify opportunities for process improvements and system enhancements.
• Participate in development and implementation of advanced AI/ML data analytics to support predictive and prescriptive maintenance workflows in the platform.

User Training and Support

• Provide training and ongoing support to maintenance personnel and other stakeholders on how to effectively use the CMMS.
• Serve as the primary point of contact for user issues, troubleshooting, and technical support related to CMMS functionality.

Requirements

• Bachelor’s degree in Engineering, Information Technology, Business Administration, or a related field
• 5+ years of experience automating complex workflows and reports within CMMS/EAM software including understanding of Asset Lifecycle Management and typical Corrective Maintenance and Preventative Maintenance processes
• Strong understanding of maintenance processes, asset management, and reliability practices
• Proficiency in CMMS platforms (such as Maximo, SAP PM, Infor EAM, or similar systems)
• Experience building complex queries using SQL, including use of all SQL operators
• Experience querying and interpreting data from JSON NoSQL formatted document databases as well as highly structured relational schemas
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint, Teams)
• Ability to obtain and maintain Public Trust clearance

Preferred Qualifications

• Strong problem-solving skills and ability to translate business requirements into system configurations
• Excellent organizational and project management skills with the ability to manage multiple priorities
• Ability to communicate effectively with technical and non-technical teams

Benefits

Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as DreamWorks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges.

Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.

TechFlow has four principal lines of business: Platform Services, Digital Services, Base Operations and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.

TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!

• Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines)
• 401k plan with Roth option.
• Eligibility for an employer match.
• Immediate vesting
• Paid time off
• Holidays – 11 paid holidays per year
• Comprehensive medical, dental, and vision plans
• Company-paid Life & AD&D insurance plan
• Employee Assistance Program
• Wellness Resources
• Company-paid training and development program
• Voluntary benefits include:
• Life & AD&D Insurance for employee, spouse, and children
• Short-term and long-term disability (per plan guidelines)
• Legal Shield and Identity Theft protection plans
• Pet Insurance

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