Community Health Engagement Specialist - Medicare

Wider Circle is looking for a Community Health Engagement Specialist in Richmond, VA, to play a vital role in our groundbreaking program, which connects neighbors for better health outcomes. The successful candidate will radiate confidence and empathy, establish trust with our members, and skillfully switch between group and one-on-one interactions. They will tirelessly utilize any means necessary to connect and engage with members, including in-person/virtual group events, home visits, and telephone outreach. Join us in our battle against healthcare inequality.

Company Overview

At Wider Circle, we believe that everyone deserves to be healthy. That’s why we’re setting out to solve the last mile of healthcare by building neighborhood groups that empower members to motivate and support each other to get the care they need when and where they need it. We partner with health plans and physician groups in neighborhoods nationwide to provide fun and educational in-person and virtual programs for members who share similar interests and life experiences. These programs create a trusted community support network essential to managing better health. Wider Circle is proud to bring its unique programs to more than 320 communities nationwide in 5 different languages.

Immerse yourself in our LOVE, LEARN, GROW culture, where the ethos of making a profound impact, fostering respect, and nurturing career development reign supreme. We offer competitive compensation, benefits, and policies meticulously crafted to uphold our unwavering commitment to our internal team and the communities we proudly serve. Join us in shaping healthier futures and embracing boundless personal and collective growth opportunities.

*AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply!*

Responsibilities:

• Program Leadership: 
• Lead the Connect For Life program, utilizing Wider Circle's developed curriculum to build trust and promote health.  
• This means leading events, virtual and in person and creating a community of connected members. Members should, under your leadership, connect with each other, attend events frequently and support each other. 
• Event Planning and Hosting: 
• Strategically plan, and host virtual and in-person events to foster relationships among members and contribute to positive wellness outcomes.
•  Planning includes venue search, prep, and outreach to members to confirm their attendance to your events. 
• Member Engagement:
•  Proactively contact members, ensuring participation in Chapter events and various group activities, conducting one-on-one home visits, and facilitating monthly engagement.
• Meet monthly requirements as it relates to member engagement, member attendance and helping members solve care needs. 
• Documentation: 
• Record member interactions ( all member outreach, attendance and attempts to contact members) for effective tracking and reporting, through wider circles online digital systems, in a timely manner. 
• Leadership Identification: 
• Identify natural leaders within the community and invite them to serve as Wider Circle Ambassadors, enhancing member connections and event coordination. Ambassadors help support and grow communities, while encouraging a sense of purpose with our members. 
• Prospective Member Outreach: 
• Connect with potential members, developing personalized plans to enroll them in the Connect For Life program. This could be via phone, 1:1 in person engagement or at events. 
• Liaison and Partnerships: 
• Serve as a liaison, connecting members to their health plans and to each other. Support members in needs as it relates to helping them with health care services, doctor appointments or assisting them in closing care gaps. 
• Accountability:
•  Hold yourself accountable for achieving membership engagement and growth goals, monitoring success through metrics such as attendance, feedback, and other relevant data.
• Manage your time and ability to track and report out on hours worked in a remote

Physical Demands:

To successfully execute their role, Community Health Engagement Associates and Leads must be able to perform the following essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Engagement personnel will be regularly required to:

• Safely and consistently drive to public places up to 30 miles away from their home
• Frequently carry up to 30 pounds of supplies
• Frequently stand and comfortably speak publically, including projecting their voice in indoor and outdoor spaces in front of groups.
• Routinely sit, stand, and walk to allow the team members to interact with members for the duration of each event effectively.
• Ability to see and hear well enough to interact with members by phone and in person and respond to member questions
• Ability to use a computer to view, enter, and update information in different systems
• Effectively communicate with members in person or virtually.
• High-volume outreach (outbound calls) is essential to the success of this role. Primarily in the first 90 days.

Requirements

• A genuine interest in working with Medicaid/Medicare/DSNP populations and a commitment to building strong, supportive communities.
• Strong verbal and written communication skills to effectively engage with diverse community members.
• Team Player: Ability to collaborate with team members and contribute to a positive team environment. As well as be seen by others as a leader and support when the manager is not around. 
• Proactive approach to outreach, with the ability to take the lead on community engagement initiatives.
• Adaptability to a dynamic work environment and a willingness to learn and grow in the role.
• 1-2 Years equivalent experience; Associates degree preferred 
• Exceptional organizational and prioritization skills, with the ability to follow through on commitments.
• Proficiency in computer skills and the ability to navigate web-based and app-based systems.
• Ability to work independently in a remote work environment with little oversight.
• Reliable transportation and comfort with traveling to members’ homes, willing to commute 20-50 miles.
• Flexible schedule to accommodate work outside regular business hours when necessary.
• Commitment to a drug-free workplace and readiness for pre-employment substance abuse 
• testing and background checks.

To thrive in this role, the ideal candidate will:

• Have a passion for helping people and serving others. This is a high-engagement role focused on building relationships and trust to support and help others. 
• Excellent presentation and communication skills, both written and verbal.
• Outgoing personality and unwavering, positive attitude, with the ability to engage with others in person and via video conference or phone.
• Strong networking skills with a knack for motivating and influencing different types of people.
• Able to lead and support peers as needed and has experience doing so. 

 Join Wider Circle in our mission to build healthier and more connected communities.

Apply today to Learn, Love, and Grow with us!

Benefits

• $19.02 - $20.43 per hour commensurate with experience
• Job level incentives

• Opportunity to grow with the company

• Flexible schedule

• Opportunity to work with neglected populations; make the world a better place

• Contract position with ability to convert after 90 days

Wider Circle is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity and inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.