Case Management Task Lead

ARETUM, a leading government contracting company specializing in technology-enabled mission support services, is seeking a highly skilled and experienced Case Management Task Lead to join our team. As a Case Management Task Lead at ARETUM, you will play a critical role in overseeing case management initiatives and ensuring the successful delivery of services to our clients.

ARETUM is known for providing cutting-edge solutions and outstanding service to Federal clients in various sectors, including Next Generation Analytics, Engineering Services, Training Services, IT Systems, Cyber Security, PMO Support, and Financial Consulting. Our mission is to deliver technology-driven solutions that meet the unique needs of our government clients, enabling them to achieve their objectives effectively and efficiently.

Responsibilities

• Provide management of personnel and case management workload to optimize output
• Coordinate with Government representatives on a daily basis and available to manage urgent needs
• Be able to present and communicate clearly with all stakeholders, including the government team, staff, and program management team
• Lead a team of resources that will be working in multiple queues
• Strategically distribute and balance the daily workload for the team, identifying priorities and being able to adjust as needed.
• Guiding the team through daily work activities or projects and monitoring employee performance to ensure maximum productivity.
• Complete tasks according to standard operating procedures and keep abreast of changing guidelines
• Provide guidance to employees in specific tasks and assist with onboarding and training
• Ability to understand the problem statements and develop solutions to address the problems
• Collaborate with others to ensure open and transparent communication

Requirements

• 5+ years of case management experience
• Ability to properly manage staffing and resources (team) and addressing case work requirements within their scope(s) of their responsibilities
• Group facilitation, coordination, coaching
• Problem solving, interpersonal communication
• Integration of work processes
• Adherence to standards and guidelines
• High level of accountability and attention to detail
• Multi-tasking

ARETUM is an equal opportunity employer, committed to diversity and inclusion. All qualified candidates will receive equal consideration for employment without regard to disability, race, color, religious creed, national origin, sexual orientation/gender identity, or age.

ARETUM utilizes e-Verify to check employment authorization.

EEO/AA/F/M/Vet/Disabled.