Account Manager-IMEDECS

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. 

Acentra seeks a Account Manager to join our growing team.

Position Purpose:

This position serves as the day-to-day facilitator of contractual and operational activities for the assigned program, managing the communication channels associated with internal and external stakeholders allowing for timely request fulfillment, aligned operational expectations, and synchronized awareness of operational status for the contract.  

*Position is remote*

Key Responsibilities/ Accountabilities:

• Develop and strengthen client relationships within the program.
• Ensure prompt and accurate answers to client’s queries.
• Identify current and future service requirements by establishing personal rapport with key individuals who understand service requirements.
• Facilitate new contracting agreements with potential clients to include follow-up with both internal and external stakeholders.
• Serve as subject matter expert to clients regarding services.
• Provide user access and system functionality training to clients for the applicable division.
• Coordinate with internal departments for operational and security requirements.
• Speak regularly with clients to provide updates, product updates, technical support and other account-related reports.
• Work directly with operations team to ensure adherence to contract requirements.
• Provides monthly volume outcome information to finance department to ensure accurate and timely month end reporting.
• Responsible for gathering and presenting information associated with contract and business requirements and proposals.
• Coordinate ad-hoc requests with the appropriate operational/IT group(s) and provide deliverables directly to the client.
• Facilitate the implementation process, connect operations, finance and clinical areas to the new client. Serve as key member of the implementation team, acting as implementation manager.
• Work directly with Director, Account Management to identify up sell and new business opportunities within current client base.

Requirements

• High school diploma or GED equivalent is required.
• Minimum of 2-3 years of experience in healthcare field.
• Minimum of 2-3 years of experience in account management, contract management or similar role.

Additional Qualifications:

• Associate’s or Bachelor’s degree from an accredited college/university is preferred.
• Appeals knowledge preferred.

• Proven history in successfully managing multiple projects/client contracts utilizing project management methodologies.
• Knowledge of Information Technology systems and applications.
• Strong knowledge of Microsoft products.
• Strong analytic, time management and problem-solving skills.
• Experience in identifying appropriate business needs of client.
• Strong writing skills.
• Strong ability to communicate at all levels (staff, executive suite and external clients).
• High organizational and tracking skills.
• Demonstrated high level achievements in client relationship building, and incident escalation management.

Why us? 

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career. 

Thank You!

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may interest you. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team 

Visit us at Acentra.com/careers/

EOE AA M/F/Vet/Disability  

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide additional protection, security, and support for your career and life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.   

Compensation

The pay range for this position is $70,000-75,000

“Based on our compensation philosophy, an applicant’s placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”