Account Manager - Norfolk

City Wide Facility Solutions is seeking a highly motivated Facility Solutions Manager to join our team in Norfolk! As the leading management company in the building maintenance industry, we strive to provide comprehensive facility solutions to our clients.

In this role, you will act as the primary point of contact for our commercial clients in the Norfolk area, managing their facility maintenance needs and ensuring high levels of customer satisfaction. Your responsibilities will include oversight of all aspects of service delivery, Upselling of services, fostering strong relationships with clients, and leading a team of Night Managers and service providers.

Key Responsibilities:

• Manage client relationships to ensure satisfaction and retention, providing exceptional customer service at all times.
• Conduct regular inspections and assessments of client facilities to ensure quality service delivery.
• Coordinate training and development for Night Managers to meet service expectations and improve client experiences.
• Identify opportunities for service expansion and upselling additional facility solutions.
• Collaborate closely with contractors and service teams to maintain standards and fulfill client agreements.
• Track performance metrics and report progress to senior management.

Join us at City Wide and be part of a dynamic team dedicated to creating positive impacts in our clients' businesses and the communities we serve!

Requirements

Qualifications:

• 3-5 years of experience in facility management, account management, or a related field.
• Proven track record of building strong client relationships.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Experience in managing a team is preferred.
• Proficient in Microsoft Office Suite and CRM software.
• Valid driver’s license and reliable transportation are required.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• 401k Plan with Company Match
• Vehicle Allowance
• Phone Allowance
• Commission Opportunities