Sales Operations Associate

As a member of the Global Sales Operations team at OnLogic, you will be working hand in hand with the Sales team to provide sales and customer support, onboard new customers, and coordinate custom services. You thrive in a fast-paced environment while managing multiple priorities and delivering excellent communication to both internal and external customers. You will put your account management, customer service, and project management skills to work as you engage with internal teams and our customers to ensure mutual success.

The team that you are joining is dynamic in their ability to execute across a wide range of skills centered around order entry, order execution, quoting, and customer onboarding. This also includes providing advance support on custom customer projects from pre-sale to prototyping, and the implementation of cross-functional continuous improvements, data reporting, and sales tools.

On an average day, you'll…

• Manage and execute on daily inbound requests to Sales Operations.
• Process customer orders and inform customers of critical changes to their open orders.
• Prepare sales documents including quotes, vendor set up questionnaires, and other customer-facing documentation.
• Interface with customers via email, video, and phone to relay order updates, request information, or coordinate meetings as necessary.
• Manage orders and coordinate services throughout the sales cycle consistent with customer and company expectations. Organize and drive custom projects associated with new deals. Work effectively with OnLogic's technical, business, and procurement teams.
• Support and drive continuous improvement projects.

The team you will be joining: 

• Our sales team is made up of a range of highly-impactful roles, with opportunities to demonstrate great sales leadership and customer service at every stage of the sales cycle! Our sales roles include:
• Strategic Account Managers: Focus on winning our largest new opportunities with global technology leaders and year-over-year growth of strategic customer relationships. 
• Business Development Managers: Focus on acquiring new business with strategic new customers and top line revenue growth.
• Customer Success: Manage customer relationships with integrators and partners. Provide exceptional customer service.
• Inbound Sales: Field and qualify global technology innovators who are looking for a true consultative partner to provide solutions.
• Sales Engineering: Experts in assessing customer needs and providing the best possible solution - every time.
• Sales Operations: Process driven leaders who optimize our workflows and data driven approach in a rapidly scaling organization.
• Learn more about Life at OnLogic. 

Requirements

• 5-8 years of prior experience in a similar role and/or business.
• Bachelor's degree or prior sales support or customer service experience, or work in a technical environment.
• You have experience working with a CRM and an ERP system.
• Entrepreneurial-minded with a strong sense of individual accountability and desire to be part of a rapidly growing business.
• Project management skills are a plus.
• Satisfactory completion of a background check. 
• Ability to work in the U.S. without visa sponsorship.

Who we're looking for:

• You thrive in a fast paced team work environment with shifting priorities while maintaining a high quality of work and attention to detail.
• You learn new processes quickly and efficiently and enjoy identifying possible process improvements, you are self-motivated to strategically and creatively solve problems.
• You are a team member who is driven by the need to deliver customer satisfaction and understand that hours count when the Customer needs something. You enjoy the challenge of making it possible with our Sales team everyday, with a positive attitude of “yes we can.”
• You are aligned with OnLogic’s open culture. You hold yourself and other team members accountable in a constructive manner to drive productivity and achieve established goals.

Who we are:
OnLogic is growing, and we want to give you the same opportunity to grow in your career! We design and manufacture specialized computers and hardware solutions for companies all over the world, helping them to make the seemingly impossible possible. Our computers are designed to work where others would fail, and it's our vision to be the first choice in industrial computing. To make that vision a reality, we've built a team of ambitious problem solvers, guided by the company's core values of Open, Fair, Innovative and Independent. We have an open office, open salaries and strive to be fair and transparent in our decision making. We encourage input and feedback from every member of our team and look to improve ourselves and our business every single day.

Diversity is an essential element of our core values. Not just respecting, but actively embracing a variety of backgrounds, life experiences, and opinions, helps us foster innovation, enhances our problem-solving capabilities, and promotes learning and engagement among the members of our team. We strongly encourage those with diverse backgrounds to apply.

We are committed to providing a safe, inclusive, and harassment-free workplace for all employees. We do not tolerate any form of harassment, discrimination, or bias based on race, ethnicity, gender, sexual orientation, religion, disability, age, or any other protected characteristic.

To learn more about our values, our mission and what it's like to work at OnLogic, visit www.onlogic.com/careers.

Benefits

The salary range for this role is $65,000-$75,000. We determine final compensation based on discussions with applicants and their experience in similar roles. 

• A competitive Salary based upon your experience and the requirements of the role
• A comprehensive Benefits package
• 401k Plan with 3% Employer Contribution
• An Annual Profit Share Bonus 
• Paid Maternity & Paternity Leave, and Short & Long Term Disability
• Opportunity to Participate in our Employee Stock Purchase Plan
• A personal development plan created to help you (and us) grow

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