General Manager, Snow Bowl

The Snow Bowl General Manager plays a pivotal role in overseeing all operational aspects to ensure exceptional guest experiences, efficient business operations, and the safety of patrons and staff. This role requires a dynamic individual with strong leadership skills, business acumen, and a passion for the ski industry.

This is a full time, benefits eligible, salaried position with a hiring range of $85,295 - $108,810 per year.

Core Responsibilities:

• Manage all departments, including ski operations, guest services, retail operations, food and beverage, maintenance, and administration.
• Develop, implement, and oversee operational policies and procedures to enhance efficiency, safety, and guest satisfaction.
• Manage budgeting, financial forecasting, and revenue generation efforts to achieve profitability goals.
• Oversee, manage, and support recruitment, training, and development initiatives for staff members to ensure a high-performing team.
• Oversee marketing and promotional activities to drive ticket sales, season pass purchases, and ancillary revenue streams.
• Maintain relationships with stakeholders, including local communities, government agencies, suppliers, and industry partners.
• Monitor industry trends, competitor activities, and guest feedback to identify opportunities for improvement and innovation.
• Ensure compliance with regulatory requirements, safety standards, and environmental sustainability practices.

Middlebury College is an equal-opportunity employer where diversity, equity, and inclusion are core values. To this end, the College recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury College encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. The College also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace.

Requirements

• Bachelor’s degree in business administration, hospitality management, or equivalent experience
• Minimum 5 years of progressive experience in ski resort management or similar role; mountain operations experience preferred
• Strong leadership skills with the ability to inspire and motivate a diverse team
• Excellent financial management abilities including budgeting, forecasting, and financial analysis
• Demonstrated experience in marketing, sales, and customer service
• Knowledge of ski resort operations including lift operations, snowmaking, grooming, and terrain management
• Familiarity with relevant safety regulations, risk management practices, and emergency procedures
• Strong communication, negotiation, and interpersonal skills

Physical Demands:

• Ability to work in a fast-paced and physically demanding outdoor environment, including exposure to cold temperatures, snow, ice, and inclement weather conditions.
• Must be able to stand, walk, and move around on uneven terrain for extended periods.
• Occasional travel may be required to attend industry conferences, meetings, or off-site events.
• Flexible schedule, including weekends, holidays, and evenings, to accommodate the needs of the operation and special events.
• Office work may involve prolonged periods of sitting, computer use, and administrative tasks.

Other:

Offer is contingent upon successful completion of a criminal background check.

Benefits

As an employee of Middlebury College, you will enjoy being part of a vibrant supportive community. Middlebury Colleges offers its employees excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits, Middlebury offers a generous time-away program - up to 34 days per year during the first two years of service, increasing as the term of service lengthens. Middlebury employees are eligible for robust educational assistance programs as well as free or reduced rates for cultural events and use of sporting facilities (including the College's golf course and Nordic and alpine ski areas). The result is a very high quality-of-life in a gorgeous setting. Middlebury Colleges offers its employees excellent compensation and other perks of employment including:

• MiddCard Privileges: access to athletic facilities, discounts at the College store, library privileges, and discounts at cultural and sporting events. In addition, the card allows door access to certain campus buildings. Spouses or domestic partners of benefits-eligible employees are eligible to receive a Spouse/Partner card with the same privileges as the employee card (except door access).
• Discounts on season passes at Middlebury College Snow Bowl, the Ralph Myhre Golf Course and the Rikert Outdoor Center.
• Access to our Partner Inclusion Program that provides comprehensive support services to the spouses and partners of Middlebury employees.
• A full listing of our benefit offerings can be found on our website by following this web link: https://go.middlebury.edu/benefits
• Or click see some of the other fun perks of working at Middlebury, whether in Vermont or Monterey!