Customer Success Representative

As a member of the Sales Team at OnLogic, you will focus on developing strong, profitable relationships with an established client base. We are not a one size fits all shop; our customers have very different application needs, and no one system works for all. Successful candidates will thrive in a fast paced, goal-oriented environment and have the natural curiosity to find the right solution for our customers.

On an average day, you’ll 

• Build and manage an opportunity funnel by qualifying inbound leads or prospecting for outbound leads within the team’s account base. 
• Frequently engage customers to ensure a positive post-purchase experience with a focus on retaining and growing future business.
• Work proactively to mitigate customer issues that affect current or future business by working collaboratively with cross functional teams.
• Work effectively with OnLogic's internal finance, engineering, assembly and fulfillment teams to provide effective and innovative solutions to the customer.
• Document all customer activity in our Customer Relationship Management (CRM) tool to ensure all information is accurate and up to date for each customer account.
• Work collaboratively with your teammates to ensure the team’s account base is receiving consistent and timely communication. 
• Travel to customers and trade shows ~5% of your time.

The team you will be joining: 

• Our sales team is made up of a range of highly-impactful roles, with opportunities to demonstrate great sales leadership and customer service at every stage of the sales cycle! Our sales roles include:
• Strategic Account Managers: Focus on winning our largest new opportunities with global technology leaders and year-over-year growth of strategic customer relationships. 
• Business Development Managers: Focus on acquiring new business with strategic new customers and top line revenue growth.
• Customer Success: Manage relationships with small to midsize customers by providing an outstanding customer experience, while also helping reduce churn and expand into available markets.
• Technical Sales: Field and qualify global technology innovators who are looking for a true consultative partner to provide solutions.
• Sales Operations: Process driven leaders who optimize our workflows and data driven approach in a rapidly scaling organization.
  
  
• Learn more about Life at OnLogic. 

Requirements

• You have at least three years of sales or sales support experience.
• You have a Bachelor's degree or work experience in a technical environment.
• You have demonstrated the ability to excel in a collaborative, team-based environment.
• You are able to deliver engaging presentations to key stakeholders and decision makers in a B2B sales environment.
• Experience with computers or with selling a highly technical product is a plus.
• Ability to work in the U.S. without visa sponsorship.

Who we're looking for:

• A self-starter who is energized by the opportunity to adapt to shifting priorities.
• A natural problem solver who thrives in a goal oriented team environment.
• A strong communicator with the ability to provide an exceptional customer experience.
• A proficient relationship-builder with an eye for continuous improvement.
• Entrepreneurial-minded with a strong drive and desire to be part of a rapidly growing business.

Who we are:

OnLogic is growing, and we want to give you the same opportunity to grow in your career! We design and manufacture specialized computers and hardware solutions for companies all over the world, helping them to make the seemingly impossible possible. Our computers are designed to work where others would fail, and it's our vision to be the first choice in industrial computing. To make that vision a reality, we've built a team of ambitious problem solvers, guided by the company's core values of Open, Fair, Innovative and Independent. We have an open office, open salaries and strive to be fair and transparent in our decision making. We encourage input and feedback from every member of our team and look to improve ourselves and our business every single day.

Diversity is an essential element of our core values. Not just respecting, but actively embracing a variety of backgrounds, life experiences, and opinions, helps us foster innovation, enhances our problem-solving capabilities, and promotes learning and engagement among the members of our team. We strongly encourage those with diverse backgrounds to apply.

We are committed to providing a safe, inclusive, and harassment-free workplace for all employees. We do not tolerate any form of harassment, discrimination, or bias based on race, ethnicity, gender, sexual orientation, religion, disability, age, or any other protected characteristic.

To learn more about our values, our mission and what it's like to work at OnLogic, visit www.onlogic.com/careers.

Benefits

We determine final compensation based on discussions with applicants and their experience in similar roles. 

• The salary range for this role is $60,000-68,000. We determine final compensation based on discussions with applicants and their experience in similar roles.
• A comprehensive Benefits package
• 401k Plan with 3% Employer Contribution
• An Annual Profit Share Bonus 
• Paid Maternity & Paternity Leave, and Short & Long Term Disability
• Opportunity to Participate in our Employee Stock Purchase Plan
• A personal development plan created to help you (and us) grow

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