Clinical Operations Manager

Reporting to the Associate Vice President for Student Health and Well-being, the Clinical Operations Manager contributes to age appropriate and culturally sensitive healthcare administrative and operations for students in an inclusive, collaborative, and integrated Center for Health and Wellness. The Operations Manager provides support, structure, and compliance monitoring to the Center’s units at the department level and focuses on solutions, strategies, and initiatives that have cross-unit utility. The Operations Manager provides direct administrative support to both the Associate Vice President for Student Health and the Well-being and Health and Wellness Education office

This is a full time, benefits eligible, hourly position with a hiring range of $23.66 to $29.58 per hour.

Core Responsibilities:

• Plan and execute departmental events including meetings, trainings, professional development series, and outreach to integrate the Center offices within the campus communities  
• Provide administrative leadership for the Center by building and maintaining relationships with the Schools and Programs, and the Institute related to direct service provision, telehealth coordination and education, and requests for consultation and trainings 
• Provide strategic budget management including grant and gift fund oversight 
• Serve as an electronic health record superuser, internal trainer, and troubleshooting resource including setting and executing a regular cadence for unit and departmental reporting to track departmental compliance, student engagement, student health outcomes, quality assurance, and quality improvement metrics based on established key performance indicators and dashboard formats  
• Manage and predicts annual processes including budget projections, capital expense requests, new student onboarding, service line updates, Board of Trustees meetings, and other internal projects that enhance the student experience, patient care, and effectively communicate resources and changes to the community 
• Assist with major cross-discipline or cross-unit projects or programs with significant impact across the Center or within Student Affairs 

• Provide administrative support to the Associate Vice President for Student Health and Well-being and Health and Wellness Education staff including calendaring, website maintenance, budget management, committee work, project management, and student worker supervision as assigned. 
• Communicate and collaborate effectively with students, Center staff, cross-department colleagues, and community providers via timely and professional responses to wide range of inquiries and requests 

Middlebury College is an equal-opportunity employer where diversity, equity, and inclusion are core values. To this end, the College recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury College encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. The College also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace.

Requirements

• Demonstrated effectiveness in project management, budget management, and organization 
• Skilled use of Microsoft suite and other applications including electronic health records 
• Commitment to confidentiality, patient privacy, and high-quality customer service  
• Successful collaborator with cross-discipline colleagues to support positive outcomes  
• Interest in the social, psychological, and physical developmental stages of college students  
• 2 years of experience in a healthcare, student services, STEM, project management, customer relations, or related environment 
• Bachelors degree or equivalent experience 

Physical Demands and Working Conditions

Potential exposure to communicable diseases. Functions in a fast-paced healthcare environment. Able to work occasionally into the evening or on weekends, to support student outreach activities, for continuity of care and in management of an acute crisis. Cross-campus and cross-town travel may be required. 

Other:

Offer is contingent upon successful completion of a criminal background check.

Benefits

As an employee of Middlebury College, you will enjoy being part of a vibrant supportive community. Middlebury Colleges offers its employees excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits, Middlebury offers a generous time-away program - up to 34 days per year during the first two years of service, increasing as the term of service lengthens. Middlebury employees are eligible for robust educational assistance programs as well as free or reduced rates for cultural events and use of sporting facilities (including the College's golf course and Nordic and alpine ski areas). The result is a very high quality-of-life in a gorgeous setting. Middlebury Colleges offers its employees excellent compensation and other perks of employment including:

• MiddCard Privileges: access to athletic facilities, discounts at the College store, library privileges, and discounts at cultural and sporting events. In addition, the card allows door access to certain campus buildings. Spouses or domestic partners of benefits-eligible employees are eligible to receive a Spouse/Partner card with the same privileges as the employee card (except door access).
• Discounts on season passes at Middlebury College Snow Bowl, the Ralph Myhre Golf Course and the Rikert Outdoor Center.
• Access to our Partner Inclusion Program that provides comprehensive support services to the spouses and partners of Middlebury employees.
• A full listing of our benefit offerings can be found on our website by following this web link: https://go.middlebury.edu/benefits
• Or click see some of the other fun perks of working at Middlebury, whether in Vermont or Monterey!