Supportive Services Manager

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

Job Summary

The Road Home is seeking a highly motivated individual who is committed, compassionate, willing to be challenged, and who wants to make a difference in the lives of others. Reporting to the Resource Center Director, the Supportive Services Manager is responsible for leading the efforts of a dedicated team of supportive Case Managers that provide various services to guests at the Resource Center. The Services Team is focused on engaging with and providing individualized support for all guests to ensure each person at the resource center can quickly transition back into stable housing. In addition, the Supportive Services Manager plans, organizes, leads, and provides ongoing support for new initiatives, tailoring programs to the changing needs of those served. By providing strong leadership, setting departmental goals, tracking progress, and adjusting program direction to maximize positive housing outcomes as necessary, the Supportive Services Manager will ensure those who turn to us in need receive individualized, trauma-informed support and are able to step out of homelessness and back into housing.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply*

Positions

1

Location

Gail Miller Resource Center

Reports to

Resource Center Director

Position Status

Full-Time

Shift

Monday - Friday, 40 hours, Occasional after hours and weekend required

Grade, Starting Rate

Grade 9

$24.25/HR

FLSA Status

Exempt

EEO Class

First/Mid-Level Officials and Managers

Supervision

• Hire, train, and manage department staff, ensuring that they are providing high-quality, trauma-informed care in a low barrier emergency shelter setting.
• Provide direct supervision and ongoing evaluation of a diverse team of approximately 7 Case Managers,

• Assist staff with setting strengths-based, achievable goals targeting quick and stable housing solutions for their case load.
• Support and train staff in providing thorough and individualized support based on each guest’s unique needs and barriers, maintaining focus on Housing First approaches to sheltering and supporting individuals back into housing.
• Work with staff to develop new and innovative ways to engage with guests.
• Manage weekly staff schedule. Ensure each shift is adequately staffed.
• Timely review and approval of staff timesheets. Manage other departmental paperwork and administrative reports in a timely manner.

• Ensure best practices are implemented and adhered to:

• Housing First
• Harm Reduction
• Trauma-Informed Care
• Low Barrier Shelter

Program Management

• Review, on an ongoing basis, the services being offered at the Resource Center and develop new programs as needs emerge.
• Identify and share resources provided in the community that may best serve our guests’ needs.
• Communicate with community partners and relevant internal and external teams to coordinate quick and efficient access to community resources for staff and guests alike.
• Analyze program data and adjust scope and direction of program as needed to improve efficiency and increase positive outcomes.

Strategic Direction

• Serve as an integral part of The Road Home’s leadership team, providing feedback on staff and guest concerns and workshopping ways to enhance the services provided to guests.
• Work with other supervisors and Road Home teams to create consistency among services within the homeless resource centers
• Observe emerging trends for program participants and within the homeless service sector.

• Proactively engage in problem solving and programmatic change. 
• Be aware of process inefficiencies and engage in quality improvement. 
• Special projects as assigned. 

Promoting Best Practice

• Demonstrates awareness and desire to understand diverse populations
• Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation
• A willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline

*Other duties as assigned

Requirements

Education and Experience

• At least one year of direct supervisory experience preferred.
• Case Management, Crisis Services, Social Services or lived experience with diverse populations required.

• Knowledge of homeless resources, social services, and program management preferred.

Required Skills and Abilities

• Demonstrates awareness of, and sensitivity to, diverse populations. Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation of diverse ethnic and culture heritages are particularly valued.
• Familiarity with Trauma-Informed Care and Housing First philosophies.

• Excellent supervisory skills, with ability to model compassionate and Trauma-Informed case management and support at various levels of engagement with guests.
• Ability to communicate effectively and handle difficult situations with professionalism, compassion and from a Trauma-Informed perspective.
• Strong interpersonal and problem-solving skills.
• Self-starter and self-directed.
• Excellent organizational skills

• Strong computer skills (Microsoft Suite, Calendar, Tracking, e-mail, ETC)
• Knowledge of challenges faced by vulnerable populations.
• Familiarity with ClientTrack or other HMIS database is a plus.
• Proven experience in collaborating with multiple stakeholders to achieve measurable results.
• Must pass a pre-employment background check and drug screen.

Benefits

The Road Home is a 501c3 nonprofit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution!

We have a robust, reasonably priced, and inclusive benefits plan for full- and part-time employees (25–40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)

• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long-Term Disability
• Employee Assistance Program

• Free Training & Development
• Tuition Assistance

The Road Home is an Equal Opportunity Employer

Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.