Scheduling Specialist

The Scheduling Specialist is responsible for managing and coordinating appointments for patients at FourPoints Health and the Paiute Indian Tribe of Utah. They will work closely with medical and dental staff to schedule appointments in an efficient and timely manner. The Scheduling Specialist will also provide excellent customer service to patients, ensuring their needs are met and their questions or concerns are addressed. The Scheduling Specialist maintains high data entry standards for patient information, including assisting with insurance entry and verification. Adheres to strict privacy policies protecting patient/client information.

Work Schedule:

• Commitment to work Monday through Friday
• Commitment to work on holidays
• Willingness to work on weekends with future expansion

Responsibilities:

Include, but are not limited to:

• Receiving calls, responding to messages, and resolving scheduling conflicts or issues in a professional and timely manner.
• Scheduling appointments for multiple departments.
• Coordinate with staff to ensure availability of providers and resources.
• Assisting with entry level support and billing questions.
• Ensures data entry standards are upheld. 
• Maintain accurate and up-to-date records of appointments and patient information.
• Works as an advocate for Tribal and Community Members. 
• Communicate with patients to confirm appointments and provide necessary instructions or information.
• Coordinates with department managers and patients to ensure consistent communication occurs.
• Provide exceptional customer service to patients, addressing their needs and concerns.
• Helps educate patients on new clinic processes and patient portal tools.

Necessary Knowledge, Skills & Abilities: 

• Exceptional flexibility and positive people skills. 
• Willingness to learn new tools and technologies. 
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Maintains a positive attitude. 
• Ability to prioritize tasks and work efficiently in a fast-paced environment. 
• Ability to establish and maintain effective working relationships with all levels of the organization and community. 
• Ability to manage and perform with a high degree of autonomy, organization, and adaptability. 
• Must be able to demonstrate respect for and awareness of Native American customs, traditions, and socioeconomic needs. 
• Must have excellent oral and written communication skills.
• Must be willing to travel occasionally as needed. 

Requirements

General Requirements:

• Must be insurable through the Tribe’s vehicle insurance required.

• Must pass a criminal and fingerprint background check according to P.L. 101-630 standards required.
• Must be able to pass an alcohol/drug screening required.

Education & Experience:

• High School Diploma, equivalent GED or higher required.
• Preferred one (1) year experience working in a customer support or health-related field.

License & Certifications:

• Must possess, maintain, and provide proof of a valid Driver License required.

Benefits

• Group Health Care Plan (Health, Dental, Vision, Life/AD&D, Long-Term Disability and Identity Theft). Employer paid premiums for Employee, Spouse and Dependents
• Supplemental/Voluntary Benefits (Life/AD&D and Short-Term Disability, Hospital Indemnity, Accident, Critical Illness, Pet Insurance)
• HSA Bank Account - Monthly employer contributions
• Retirement Plan (401k, Roth) - Dollar for dollar match up to 6%
• Paid Time Off
• Paid Birthday Leave
• Paid Bereavement Leave
• Employee Assistance Program
• Education Assistance Program
• Wellness Program - Earn up to $1,000 into your HSA account per year