Resource Center Director

Who We Are

The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023) . We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

Job Summary

The Resource Center Director is responsible for the overall administration of The Road Home’s Pamela Atkinson crisis services and shelter program, serving 300 single men daily. In addition, the Director provides leadership for the day-to-day operation of the facility and program accountability to ensure service goals are met or exceeded equitably.

The Director will focus on Housing First services to individuals who have experienced homelessness and aims to include Trauma-Informed Care and best practices at every program level. The Director will work tirelessly to help streamline programs that aim to end homelessness as quickly as possible for every family we serve. The Director will value and create opportunities for input from clients, staff, and partners. The Director will be a model for ethical, fair, competent, and professional values, service delivery, and client relations, including supportive and appropriate individual services to clients, client rights, confidentiality and boundaries, respect for personal dignity, worth, and privacy of clients, the self-determination of clients concerning their needs, problems, goals, and interests.

*If you are physically not able to do these tasks, we will make reasonable accommodations so please still apply*

Positions Available

1

Position Status

Full-Time

Location

Pamela Atkinson Resource Center (PARC)

Reports to

Deputy Director of Crisis Services

Grade and starting salary

Grade 14, $37.64/hour

FLSA Status

Exempt

EEO Class

Senior Level Officials and Managers

Requirements

Duties and Responsibilities

Program Management, Coordination and Development:

• Oversee all program operations to ensure success of the program in meeting the needs of single men experiencing homelessness.

• Work closely with the position supervisor in a continuous improvement model to ensure ongoing program evaluation and foster a learning environment.
• Collaborate with the other departments in our agency as well as onsite and other community partners to develop and coordinate client services.
• Keep abreast of federal and local changes regarding homeless services, housing services and shelter as well as new and emerging best practices and research. Actively seek data-driven solutions to service challenges.
• Ensure fidelity to Housing First, Trauma-Informed Care, and Low Barrier Shelter service models. Train staff and infuse principles into day-to-day service provision.
• Carry out administrative duties including reports, collection of data, development of resources, program evaluation and research.

• Work with agency management and the accounting team to monitor and manage services budget, process invoices and maintain records.
• Participate in, and where appropriate, provide leadership to various community engagement projects and homeless service system governance activities.

Staff Management:

• Direct a diverse staff, including 24/7 support staff and case management.

• Ensure the highest quality of data entry and reporting
• Support staff development and coaching
• Lead weekly staffing meetings and other meetings as required or desirable
• Supervise approximately 4 FTE direct reports, charged with the supervision of approximately 50 FTE staff
• Supervise graduate and undergraduate student interns as available

Community Liaison:

• Maintain effective and cooperative inter-agency relationships, including attendance at community meetings and committees related to services.
• Serve as the primary point of contact for all community meetings and partnerships related to the Pamela Atkinson Resource Center.
• Build and foster relationships with partner agencies; including education, employment, mental health, substance abuse, and medical providers to support client services that can transition into housing stability support as the families move out into the community.

Promoting Best Practice

• Demonstrate awareness and desire to understand diverse populations.
• Ability to contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
• A willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline.

Other duties as assigned

Must pass a pre-employment background check and drug screen.

Education & Experience

• Bachelor's Degree or higher from an accredited college or university or equivalent work experience in Social Work or another related field is required
• Minimum of two years of experience working with homeless or low-income populations. Knowledge of homeless or severely at-risk populations. Experience in related fields may be substituted.
• Knowledge and experience of administrative duties, including project management, supervision of a diverse staff, reporting and presentation, computer fluency, and organizational skills

Physical and Equipment Requirements

• Ability to lift 25 pounds
• Ability to stand and walk for at least an hour at a time

Required Skills and Abilities

• Strong interpersonal skills and ability to work with diverse populations.
• Excellent writing and documentation skills'.
• Willing to be a proactive member of a team.
• Ability to work from a Trauma-Informed Care framework.
• Familiarity with the Housing First philosophy.
• Ability to work with community partners.
• Self-starter and self-directed.
• Ability to accept direction from Supervisor.
• Excellent organizational skills and strong computer skills.
• Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
• Must pass a pre-employment background check and drug screen.

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)

• One Floating Holiday Per Year
• Free Short Term & Long-Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!

The Road Home is an Equal Opportunity Employer

Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.