Overflow Housing Advocate

The Road Home has been a leader in the fight to end homelessness for almost 100 years (1923-2023). We provide low barrier emergency shelters, supportive services, and housing-first minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

Job Summary

As a Housing Advocate, you perform a wide variety of duties relating to working with these vulnerable populations. As a TRH employee you will be a part of a homeless shelter system that provides emergency shelter to over 1,000 individuals nightly, and permanent supportive housing to over 1,700 individuals each day. Working here, you will have an opportunity to assist people who are rebuilding their lives.

Location

St. Vincent De Paul

Reports to

Shelter Supervisor Team

Position Status

Part-Time or Full-Time

Shift

Swing Shift (6:30pm-11:30pm) Graveyard Shift (11:00pm-7:30am) Part-Time, Full-Time

Grade and starting salary

Grade 4/$16.80/hour

FLSA Status

Non-Exempt

EEO Class

Administrative Support Workers

As an Advocate, you will:

• Provide quality customer service to our clients, who may be in need of resources in addition to a warm bed for a night.
• Observe, and help regulate activities at the shelter, ensuring rules and procedures are followed.
• Provide clear and specific information to residents, and instruct residents of shelter rules/procedures.
• Assist in maintaining a clean and safe facility, identifying special needs, and referring needs to supervisor.
• Answer phones, take messages, and respond to the public.
• Operate as part of a team that strives to serve the homeless in our community.

As an Advocate, you will be trained to:

• Assist in resolving conflicts that may arise among residents.
• Write incident reports where appropriate, maintain records of resident stays and maintain an accurate shelter log.
• Provide occasional crisis intervention and emergency interface with community resources such as EMS and law enforcement.

The Road Home is an Equal Opportunity Employer

The Road Home is requiring all employees to be vaccinated against COVID-19.

The Road Home is committed to our work in addressing Diversity, Equity, and Inclusion (DEI) as part of our mission to help people experiencing homelessness move back into housing. We strive to create a team that reflects the people we serve and where our guests and employees feel empowered to be their full, authentic selves.

Requirements

Education and Experience

High School Diploma or GED required.

Physical and Equipment Requirements

Ability to lift 25 pounds

Ability to move and/or walk for an hour or more at a time

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!